TEAM LEADER JOB DETAILS | SCHINDLER GROUP

Location.
Wellington, Wellington, New Zealand  Job ID.
We Elevate...
Quality of urban life   Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.
As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all.
We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us.
By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in .
In New Zealand, we employ over 150 people across our locations of Auckland, Hamilton, Wellington and Christchurch.
Join us as a Team Leader - Service   We are looking for 1 Service Team Leader.
This is a  permanent, full-time position, you’ll be joining our Existing Installation and Maintenance team in  Wellington, New Zealand.
Your role will require you to provide guidance, direction and coordination of all field staff and be organised in all aspects of the service operations.
Your key to success will be your technical and leadership skills, as well as a keen focus on customer service.
Key responsibilities include.
Planning the Service Technicians’ needs, including route organisation, workloads, and training.
Match skills with route requirements and assign/delegate appropriate workloads, develop and sustain team spirit.
Manage maintenance portfolio from the service contract acceptance to the collection of bad debts including follow-up actions.
Manage repairs from offer/sale to completion including the collection of bad debt along-side the credit control team.
Support sales lead activities in the recovery lost units and the conversion of new Schindler products approaching warranty expiration date.
Lead the team in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency.
Manage and follow-up actions of customer claims and complaints.
Uncompromising commitment to quality work and safety policies   What you bring Either a minimum of 3 years’ experience as a Team Leader or a Lift Repairs Technician or a relevant qualification at NZQF Level 4 (Trade Certificate or Diploma) in the Mechanical or Electrical area.
EWRB Electrical Service Technician Registered or Limited Certificate or Provisional Licence.
Eligibility to work permanently in New Zealand (citizen or permanent resident) NZ Driver's license Outstanding communication skills and customer service etiquette Ability to identify problems and act.
IT Knowledge (excel, word, SAP databases etc)     What’s in it for you? $ per hour (Depending on qualification and industry).
Company vehicle Annual Bonus Employee of the month & year recognition with rewards.
Long term service recognition and reward program  Potential for real growth both personally and professionally opportunity to access educational support and social activities.
Do you want to move the future with us? •  If so, we would like to hear from you, and look forward to receiving your complete application documents •  If you are an existing Schindler employee, please ensure that you have discussed you application with your line manager prior to applying.