SVCS BUSINESS ANALYST

Description About this role.
The Growth Programs team is seeking an entrepreneurial and operations-savvy India-based analyst to drive program management excellence and innovation for Gartner’s sales process.
As a member of the Growth Programs Team, you will work closely with Executive Services, Marketing, Sales Operations, and GS&O Service Operations to increase the adoption and impact of critical best practices to drive our sales (new business) and conversions.
The ideal candidate will help take our sales conversion programs to the next level by supporting problem-solving and leading the operational execution to drive best practices, finding opportunities for increased efficiency and efficacy, and continually improving the experience for Executive Services and Sales.
This role will also lead continuous innovation and improvement efforts for ongoing initiatives that help drive best practice execution – including leveraging low-code tools and analytical findings to drive better decision-making on initiatives they lead.
The Growth Programs team partners with Services Delivery, Sales, and Team NCVI to drive world-class programs that increase growth of Gartner’s Guided portfolio for executive customers.
This role will report to the Manager, Sales Strategy and Operations.
This is a fantastic opportunity to work on some of the high impacting strategic projects to drive key organizational revenue growth goals, operational & economic productivity of the overall operations and sales/service associates.
What you’ll do.
This stint involves driving some of the high business impacting strategic initiatives which aim to drive key business priorities of GS&O with an ultimate focus towards driving new business and conversions.
You will drive efficiency and productivity across the sales value chain.
Key Initiatives.
Own and be accountable for a number of strategic and operational initiatives to higher drive new business and licensed user growth through seamless execution of the sales cycle 1.
Own the end-to-end process for scaled outreaches to.
i) Improve sales execution of known best practices and drive higher coverage (%), and ii) Support Sales on driving stronger Guided conversion rates, including.
supporting Sales on key questions / areas they need help on.
Partner with MA team / Sales Ops, etc.
for cases where targeted help may be ideal.
Identify areas where FAQs, process documents, best practices or any other resources may help drive the goals, and ensure they are updated and relevant.
Leverage findings to maintain and enhance the decision-tree approach for addressing questions and continue to raise challenges proactively with Growth Programs team.
Ensure data accuracy and data cleanup through regular true-up of findings from various sources to system, in a timely manner.
Ensuring process infrastructure is error-free and up-to-date.
Tracking, analytics and insights to key stakeholders regularly to share key opportunity areas and progress report, along with campaign efficiency / business case.
Get to an understanding of blockers to best practice execution through outreaches and 1-1 connects with a small sample of sellers.
Gain buy-in from Sales to drive higher adoption of aforesaid initiatives.
2.
Maintain a best-in-class Innovation and Analytics / Stakeholder Requests backlog based on feedback from Executive Services, Sales, and Team NCVI or through opportunities identified from Growth Programs day-to-day.
3.
Ensure detailed documentation on each deliverable tagged to you for knowledge management.
4.
Conceptualize, design and implement initiatives that have a direct impact on KPIs, including process improvement ideas, A/B testing and leveraging various sources of information to make it useful for continuous improvement.
5.
Execute effectively against key timelines established through Setback Schedule, for all your projects.
6.
Continuously improve quality of processes & deliverables by establishing a regular process check and measurement mechanism.
Innovation and Continuous Improvement.
7.
Lead innovation on list management alternates through PowerApps and other low/no-code tools.
8.
Drive operational excellence – incremental improvement of overall operational engine – reduced process steps and complexity by developing intuitive and simpler process design/interfaces and automate it.
9.
Continue to look for opportunities on innovation and continuous improvement on each deliverable tagged to you.
This may include – better ways to send and track initiative impact, improvements on content or templates to support sales, continuing to build on our knowledge base, etc.
10.
analyzing multiple data sources and synthesizing them to identify patterns and trends to guide next steps on initiatives tagged to you.
11.
Drive structured problem-solving on various projects as needed; provide guidance on data driven hypothesis testing and scale up approaches; support decision-making on next big bets.
12.
Explore opportunities for process optimization and redesign where required; establish process excellence to operate in a lean way including leveraging automation where possible.
Stakeholder Management 13.
Build and own stakeholder relationships for conferences and initiatives you program-manage —including partners in Marketing Ops, Sales Tech/ Services Tech, Service Operations, Executive Partners, etc.
Address stakeholder feedback and questions, and drive accountability to reach our cross-functional milestones.
Ensure effective program mgmt.
through weekly check-ins, problem-solving, highlight areas of concern or where action is needed.
14.
Drive adoption of initiatives that help support sales best practices by measuring impact of initiatives tagged to you and partnering with stakeholders to communicate effectiveness and secure buy-in 15.
Help in preparation of presentation materials for weekly meetings with the business (Executive Services) leadership, Ops, OC meetings, etc.
for initiatives tagged to you.
What you’ll need.
MBA with 0-4 years of work experience Knowledge/experience on analytical problem solving, analytical tools Structured problem-solving skills, stakeholder management and the ability to manage multiple initiatives simultaneously Proficiency in Microsoft Excel, Powerpoint and Google Sheets.
Knowledge of automation tools such as PowerQuery, PowerApps, PowerAutomate is a plus.
Exposure and understanding of sales process / sales cycle would be a big plus Developing professionals with strong business acumen, problem solving leadership (qualitative & quantitative).
High on champion mindset and a quick learner Strong orientation towards operational and business excellence Strong communication and collaboration skills Innovative mindset and inclination to solve business problems Analytical thinker with experience deriving business insights from data analytics Detail-oriented with high personal standard for quality Comfortable in working with cross-functional teams Skillful in managing expectations of varying stakeholders (internal & external) What you'll get.
Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more! Collaborative, team-oriented culture that embraces diversity  Professional development and unlimited growth opportunities Who are we? At Gartner, Inc.
(NYSE.
IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities.
We’ve grown exponentially since our founding in and we're proud to have over associates globally that support over client enterprises in more than 100 countries.
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