STAGE AFTER SALES & LOGISTIC ANALYST NESPRESSO

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om   Position Snapshot Nespresso in Italy, Milan (Assago) Head Quarter Undergraduates or graduates in Engineering/Economics Nestlé welcomes people with disability Full-time internship (6 month) Start date.
Position Summary The candidate will have the opportunity to be part of the Nespresso Operational team; She/He will support the team in optimizing After Sales KPIs for machine maintenance and repair for B2C/B2B and logistic processes; You will support the team in the day-by-day activities in the management of technical problems of both B2B and B2C customers, aiming to guarantee the best service level;   A day in the life of...
Manage the interventions prioritization according to requirements (insufficient stock situation, urgencies, etc.), providing proactive feedback to internal stakeholders; Managing and monitoring customer interventions through management systems in order to ensure perfect business execution; Support new projects related to improve level’s inventory balance’s governance with system enhancement, supported by IT; Automatize analysis on Machines Performances and Costs management; Support 3P (Third Party) in daily management.
stock reconciliation, intervention management and inbound-outbound processes; Ensure communication and collaboration with other functional departments (Customer Service, Sales, Logistic, etc.) and between 3Ps for a quick reaction to urgencies or issues; Maintain and improve a KPI dashboard, identify and propose new KPI to address trends and performance, highlight and anticipate possible issues;   What Will Make You Successful Curiosity and interest to processes in a complex and dynamic Operation & After Sales Services; Strong analysis and problem-solving skills; Good communication skills; Positive forward-looking mindset and team spirit; Knowledge of Microsoft Office.
Excel (macro), PowerPoint, Power BI; Fluent in English;   We are Nestlé.
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Good food, Good life  is our promise, it is a daily commitment.
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we call them  Good People.
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This is why we promote a work environment, a business culture and a leadership model that guarantee  equal opportunities  for everyone and at all organizational levels.
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