SR. OPERATION SPECIALIST -SALESFORCE SUPPORT

Description What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected.
We’re the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they can’t find anywhere else.
Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth potential.
If you like working with a generous, supportive, high-performing team, Gartner is where you want to be.
About this role.
Associate Software Engineer for Support position responsible for troubleshooting the production issues, making the necessary changes, and updating the business in a timely manner within Research & Consulting Delivery strategy.
What you’ll do:  Be the technical “go-to” person for production support for team members for the PSA platform.
Troubleshoot and lead technical investigations Investigate and Replicate Issues Assist developing a fix for the problem Deployment of a fix on Production Communicate Outages/maintenance to business users Monitoring of performance of the application proactively and reporting issues Checking logs, jobs and audit tables for root-cause analysis.
Follow up with user (calls, e-mails) to resolve and close the ticket Monitor the notification from Service Now queue.
Periodic update to the knowledge base/documents.
Manage user accounts and profiles, including creating, editing, and deleting users Develop and maintain custom objects, fields, formulas, validation rules, and workflow rules Develop and maintain custom applications using Apex and Visualforce Develop and maintain system documentation Must Have.
Bachelor's degree in Computer Science or equivalent experience in the field of software development.
2+ years’ experience in working on Salesforce Technical Support.
Ability to troubleshoot, debug issues on Production (Level 1 and Level 2 Support) and provide detailed analysis to the development team as needed Ability to debug performance issues both at the server apex layer and client layer including custom Lightning components.
Experience with Git, VS Code, Salesforce Command Line Interface (CLI).
Experience installing High-Priority Updates from Salesforce.
om platform Experience in SFDC configuration (Security Setting, User setup, Profiles, Permission set, Workflow, Flow, page layout, data loader, email templates, connected app, and remote site settings, Object and relationship) Integration knowledge with Salesforce.
om components including but not limited to API’s, Apex Web Services, Apex Callouts, outbound messaging, SSO, and data loaders.
Experience in using performance monitoring tools effectively on Salesforce platform Excellent verbal and written communication skills and ability to interact with people at all levels in the organization.
Process Driven approach in managing the support deliverables What we offer.
In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including.
An upbeat, positive culture.
Integrity, objectivity, collaboration, results and a no-limits mindset are central to our values Limitless growth.
We work with you to help you meet your goals and advance within the company Encouragement to be innovative and challenge status quo Exposure to industry leading training and development Performance based recognition and rewards About Gartner.
Gartner, Inc.
(NYSE.
IT) is the world’s leading information technology research and advisory company.
We deliver the technology-related insight necessary for our clients to make the right decisions, every day.
We work with every client to research, analyze and interpret the business of IT within the context of their individual role.
Founded in , Gartner is headquartered in Stamford, Connecticut, U.
.
.
– Visit gartner.
om to learn more.
Diversity, inclusion and engagement at Gartner.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, caste, creed, religion, sex, sexual orientation, gender identity or expression, marital status, citizenship status, age, national origin, ancestry, disability, or any other characteristic protected by applicable law.  Gartner affirmatively seeks to advance the principles of equal employment opportunity and values diversity and inclusion.
Gartner is an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.
If you are a qualified applicant with a disability and unable to or limited in your ability to use or access the Gartner’s career webpage as a result of your disability, you may request reasonable accommodations by calling Human Resources at + or by sending an email to #LI-SP7 Who are we?   At Gartner, Inc.
(NYSE.
T), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in , we’ve grown to more than associates globally who support ~ client enterprises in ~90 countries and territories.
We do important, interesting and substantive work that matters.
That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference.
The bar is unapologetically high.
So is the impact you can have here.
What makes Gartner a great place to work?   Our sustained success creates limitless opportunities for you to grow professionally and flourish personally.
We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future.
How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team.
Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results.
This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?   Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.  In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.
You may request reasonable accommodations by calling Human Resources at + or by sending an email to  .
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artner.
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