SR. CUSTOMER SOLUTIONS MANAGER

As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide the largest and most complex Italian customers along their multi-year journey to the Cloud.
In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
n the role, you will be a critical partner to our AWS customers, leveraging your delivery experience with large scale transformations to help shepherd the customer through their stages of AWS adoption.
Guiding the customer through the operational, educational and governance aspects of a successful AWS Cloud journey.
ou will interface with AWS customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations.
You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones.
The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.
uccessful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level.
You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams.
Your enterprise experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.
ou will evangelize AWS services and influence customers in adopting them.
You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation.
You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.
WS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
o you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?About the teamDiverse ExperiencesAmazon values diverse experiences.
Even if you do not meet all of the preferred qualifications and skills listed in the jobdescription, we encourage candidates to apply.
If your career is just starting, hasn’t followed a traditional path, orincludes alternative experiences, don’t let it stop you from applying.
hy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.
We pioneeredcloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500companies trust our robust suite of products and services to power their businesses.
ork/Life BalanceWe value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which iswhy we strive for flexibility as part of our working culture.
When we feel supported in the workplace and at home,there’s nothing we can’t achieve in the cloud.
nclusive Team CultureHere at AWS, it’s in our nature to learn and be curious.
Our employee-led affinity groups foster a culture of inclusionthat empower us to be proud of our differences.
Ongoing events and learning experiences, including our Conversationson Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing ouruniqueness.
entorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer.
That’s why you’ll findendless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.