SPECIALIST, GOVERNANCE, RISK AND COMPLIANCE

Job Title: Specialist, Governance, Risk and Compliance Job Description We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our game-changers: Challenge Conventions Deliver outcomes unimagined Create experiences that go beyond WOW If this is you, we would love to discuss career opportunities with you. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX. Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation packages, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career. The role: In this role, you will deliver security operations for the designated Client Program. You will develop a strategy to identify risks by setting up systems for monitoring and auditing information, assessing security data related to personnel, encouraging staff awareness, conducting assurance tests, and supporting both internal and external audits. You will work in cooperation with the Corporate Security, Cyber Defense, Cyber Threat Operations, Threat Intelligence, and Vulnerability Management teams to bolster capabilities in preventing, detecting, responding to, and rectifying security threats, and you will report to the Local Leader. What you need to have is: Prior experience supporting e-commerce or retail programs in a contact center environment Prior experience with implementation and maintenance of security practices in a production environment, and handling sensitive information, in line with contact center security requirements Prior experience conducting risk assessments of a program, creating, and driving the remediation plans to closure Prior experience conducting information security activities i.e., security education, emerging risk communication advisories, and driving awareness. Ability to maintain and enhance compliance with customer security requirements Capability to lead internal assessments for the program, covering all aspects of customer requirements and at the expected periodicity. Ability to provide incident management support to the global security team Technical knowledge to prepare for and lead customer assessments and bring prompt closures of corrective action plans Nice to have: Industry accredited certifications like CISSP/CISA/CISM/CIPP/CEH/ISO 27001 Familiarity with common frameworks and data privacy regulations such as GLBA, GDPR, SOX, PCI-DSS, NIST, and law enforcement guidelines Responsibilities: Conduct periodic checks and provide governance on physical security controls as per contract. Manage fraud incidents and drive fraud prevention activities Conduct ongoing vulnerability assessments of the program. Review security logs, physical access, and CCTV recordings. Remediation and closure of Client audit and assessment findings. Provide incident management support to the Global Security team. Maintain and improve existing controls to ensure compliance with Client security requirements. Manage preparation for and lead internal assessments for the contact center, covering all aspects of customer requirements and at the expected periodicity. Location: ITA Pescara - Via Conte di Ruvo 74 Pescara Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the #J-18808-Ljbffr