SPARE PARTS AND WARRANTY COORDINATOR SOUTH

Spare Parts and Warranty Coordinator South Where do people love what they do, and being great at what they do? At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets. Responsibilities Make an impact We are looking for a dedicated person to take on the role of Spare Parts & Warranty Coordinator South. The role focuses on giving support to our Customer Service organization and support end-users with parts offers, technical support, and Warranty management. You will hold a pivotal role in ensuring customer satisfaction together with other internal stakeholders at Swisslog. You will be located in our Maranello Office in Italy and be responsible for our locations in Italy and Spain (South). You will be part of our Parts EMEA team where you will be able to collaborate with colleagues from different countries with joint targets and tools. This is a great opportunity to contribute to your team, area of expertise and have an impact on our business. Your main tasks and responsibilities will include: Responsible for Warranty claims for parts and ensuring proper handling of shipment, documentation management, and purchase order adherence for Italy and Spain. Ensuring technical support to end customers and internal stakeholders, managing internal quality processes connected to parts and supporting in finding solutions and alternatives for expired parts. You will also participate in sourcing new vendors and alternatives for special and/or new parts. Responsible for sales of parts to our internal and external customers as well as establishing parts offers for the complete Swisslog portfolio. You will also support in establishing sales campaigns to increase revenue and profitability, working closely with Account Manager and independently representing Swisslog in customer meetings. Responsible for maintaining and updating relevant systems with article information and correct pricing. Responsible for coordinating shipments of parts, creating relevant documentation, managing receipts as well as ensuring on-time delivery of orders and invoice payments. Application Requirements What you need to succeed: A university degree in Business Administration or a technical educational background. You have a technical understanding of our solutions and products we offer to customers. You have previous experience working with B2B sales administration and feel confident in using several different ERP systems such as SAP and Sales Force in your daily work. You are fluent in Italian and English. We believe you have previous experience in a customer-facing role and have a passion for customer service, aiming to deepen relationships and increase customer satisfaction. You are solution-oriented and can handle pressured requests focusing on finding the best possible solution for our customers and Swisslog. You can motivate yourself and make things happen, whilst also being a strong collaborator with internal and external stakeholders. #J-18808-Ljbffr