SERVICES QUALITY LEADER

Mission We’re looking for a Service Quality Leader who is accountable for defining proper quality KPIs and other fundamentals for Service offers, including Spares & Battery, Modernization & Consulting, Maintenance, etc. This role is accountable for service offer creation and quality excellence delivered to our customers, ensuring customer satisfaction. As the first contact in the region, you will manage customer containment actions (Business Risk escalation, Root cause analysis), prevention actions to avoid recurring issues, and provide project quality control during the offer creation in an Agile transformation environment, coaching and helping project teams on a quality mindset. What will you do? Engage and contribute to Service Offer creation and evolution teams with strong quality expertise, identify quality metrics that fit Service Offers, and drive continuous improvement. Support Agile transformation at the LoB level from a quality perspective, being E2E accountable for Quality on new Service Offers. Lead the team to define annual quality targets and roadmap for the offers in charge, ensuring the effectiveness of quality improvement activities and driving follow-up. Promote and coach a quality mindset within project/squad teams in an Agile transformation environment, representing and reminding the customer voice in the Service Offer creation and evolution process. Ensure proper risk management and all quality deliverables. Supervise the complete scope of quality (Design, manufacturing, supply chain, supplier) for Service offers under Service LOB responsibility to improve customer experience. Secure collection and analysis of all data related to quality (I2P, Customer Survey or feedback, manufacturing quality, supplier) and drive quality issue resolution and prevention using 8D and Lean Six Sigma, coordinating with Operations. Actively support the product line of business on PWP/withdraw projects during technology transfers (risk analysis, product control specification) and challenge to ensure good quality handshake between Product LoB and Service with clear SLA. Drive risk analysis for customers regarding non-conformant products or quality issues. What qualifications, skills, and capabilities will make you successful? 3+ years OQL experience and 3+ years Project Quality experience. Bachelor's or Master’s degree in Quality or Engineering; MBA is a plus. Open-minded for new ways of working – performing quality control in a smart way. Solid background in Medium and Low voltage (Technical, Industry, R&D); background with Secure Power is a plus. Basic Agile knowledge (real Agile project experience is a plus). Familiarity with Schneider Service Business is a plus. Black belt certification is a plus. Strong influencing and convincing skills; coaching skills are a plus. Strong communication skills and crisis management abilities. Multicultural skills and experience; fluent in English. High capability to prioritize and comfortable with uncertainty. What's in it for you? Permanent contract. Flexibility on the job. Exciting work in an international company, with opportunities to lead and contribute to various projects by collaborating with cross-regional teams. Special training tailored to your needs and career goals. Development opportunities based on clear career paths to grow through experience and exposure. An environment where employees have equal opportunities to reach their full potential based on performance and personal aspirations. Comprehensive family leave program. Location: Italy - Conselve (PD) Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Looking to make an IMPACT with your career? When considering joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – start with us. IMPACT is also your invitation to join Schneider Electric, where you can contribute to turning sustainability ambitions into actions, no matter your role. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth 150,000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals, and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices. You can find out more about our commitment to Diversity, Equity, and Inclusion and our DEI Policy . At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality, and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter . Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. #J-18808-Ljbffr