SERVICES QUALITY LEADER

Mission We’re looking for a Service Quality Leader who is accountable to define proper quality KPI and other fundamentals for Service offers which include Spares & Battery, Modernization & consulting, Maintenance, etc. Accountable for service offer creation and quality excellence delivered to our customers and our customer satisfaction. As first contact in the region, timely and effective management of customer containment action (Business Risk escalation, Root causes analysis...), the prevention action to avoid recurring issues, as well as to provide project quality control during the offer creation in Agile transformation environment, coach and help project teams on Quality mindset. What will you do? Engage and contribute to Service Offer creation and evolution teams with strong quality expertise, identify quality metrics that fit Service Offers, and drive continuous improvement. Support Agile transformation at LoB level from quality perspective, be E2E accountable for Quality on new Service Offers. Lead team to define annual quality targets and roadmap for offers in charge. Ensure effectiveness of quality improvement activities and drive follow-up. Promote and coach quality mindset within project/squad teams in Agile transformation environment. Represent and remind customer voice in the Service Offer creation and evolution process. Ensure proper risk management and all quality deliverables. Supervise the complete scope of quality (Design, manufacturing, supply chain, supplier) for Service offers under Service LOB responsibility to improve customer experience. Secure collection and analyze all data relative to quality (I2P, Customer Survey or feedback, manufacturing quality, supplier) Drive the quality issues resolution and prevention using 8D, and lean 6 Sigma and coordinate with Operation. Actively support product line of business on PWP/withdraw project when there is transfer of technology (risk analysis, product control specification...), challenge to ensure good quality handshake between Product LoB and Service with clear SLA. Drive risk analysis for customers for non-conformant product or quality issue. What qualifications, skills and capabilities will make you successful? 3 years+ OQL experience + 3 years Project Quality experiences. Bachelor or Master’s degree in major of Quality or Engineering, MBA is a plus. Open-minded for new ways of working – doing quality control in a smart way. Solid background in Medium and Low voltage (Technical, Industry, R&D), background with Secure Power is a plus. Basic Agile knowledge (real Agile project experience is a plus). Familiar with Schneider Service Business is a plus. Black belt is a plus. Strong influence and convincing skills, coaching skills is a plus. Strong communication skills and crisis management. Multicultural skills and experience, Fluent English. High capabilities to prioritize, comfortable with uncertainty. What’s in it for you? Permanent contract; Flexibility on the job; Exciting work in an international company, with opportunities to lead and contribute to various projects by collaborating with cross-regional teams; Special training tailored to your needs and career goals; Development opportunities based on clear career paths to grow through experience and exposure; An environment where employees have equal opportunity to reach their full potential, depending on performance and personal aspirations; Comprehensive family leave program; Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. About Our Company: Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – start with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth 150,000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices. You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality, and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. #J-18808-Ljbffr