SENIOR TECHNICAL SUPPORT SPECIALIST - ITOM

Hiring Manager.
Hans van Dijk Talent Acquisition Advisor.
Andreea Dovleac Job Code Level.
TEP4  Refer Your Friends!     Your Impact Become a central member of our IT Operations Management Support Team as a Lead Technical Support Specialist, where your expertise will directly influence how global organizations manage their IT infrastructures.
In this impactful role, you’ll take charge of addressing complex technical challenges, supporting cutting-edge technologies, and driving solutions that ensure operational excellence.
If you’re passionate about solving problems, building strong customer relationships, and making a tangible impact in IT operations, this is your chance to step into a role with responsibility and career growth opportunities.
What the Role Offers Resolve complex technical support inquiries across chat, phone, and email, delivering timely and effective solutions to critical IT challenges.
Troubleshoot and analyze technical issues, identifying root causes and implementing solutions to enhance system performance and reliability.
Collaborate with Product Engineering to test software patches, identify defects, and improve product functionality.
Create and update knowledge base content to empower customers and promote efficient problem-solving.
Mentor and guide team members, fostering their skill development and contributing to team growth.
Build strong customer relationships by addressing technical challenges and ensuring satisfaction through proactive communication.
Partner with cross-functional teams to drive product improvements and influence the future of IT operations.
Document all interactions and resolutions in the CRM system to maintain transparency and support knowledge sharing.
What You Need to Succeed Proficiency in troubleshooting Windows and Linux operating systems with hands-on experience.
Strong diagnostic skills using tools such as traces, dumps, and logs to identify and resolve issues.
Solid understanding of database systems like PostgreSQL, Oracle, or MS SQL.
Familiarity with network and security protocols, including TCP/IP, HTTP, and TLS/SSL.
Experience working with cloud platforms such as AWS, Azure, or Google Cloud.
Knowledge of scripting languages like Python, Shell, or Perl to automate tasks and streamline processes.
Expertise in virtualization technologies, including VMware or Hyper-V, to manage dynamic environments.
Bachelor’s degree in Science, Technology, Engineering, or equivalent experience, with multiple years in a technical support role or similar.
One Last Thing OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
This is your chance to be part of a company that values innovation, collaboration, and making a meaningful impact.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws.
Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR.
Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.