SENIOR SUPPORT COORDINATOR - B2B

Our Medical Cannabis Support team strive to provide the best professional, high-level service for all customers, paving the way for our rapid growth by strengthening our reputation for second-to-non standards. We are now looking for a Senior to join us, adding to this ongoing success by taking ownership of processes and ensuring they are running smoothly throughout the department. At Curaleaf International, we're not just participating in the cannabis industry—we're leading it. As part of the world’s largest cannabis company, Curaleaf Holding, Inc., we are powered by a strong presence at all stages of the supply chain. Our unique distribution network throughout Europe, Canada and Australasia brings together pioneering research with cutting-edge cultivation, extraction, and production. Amidst a rapid growth trajectory, our emphasis on quality and expertise aims to deliver safe and legal cannabis. Curaleaf International's subsidiary network includes Curaleaf Clinic, Curaleaf Pharmacy, and Curaleaf Laboratories within the UK; Terra Verde cultivation facility in Portugal; Medalchemy research and development site in Spain; Four20 Pharma wholesaler and distributor in Germany; Northern Green Canada the EU-GMP producer; and the Polish wholesaler Can4Med. Our Vision: To shape the future of cannabis through our commitment to research and product excellence Our Mission: To be the world’s leading cannabis company consistently delivering superior products and services and driving the global acceptance of cannabis. Our Values: Lead & Inspire Commit to Win Driven to deliver Excellence Customer Obsession One Curaleaf As a Senior Medical Cannabis Support Coordinator, you will handle business to business interactions between Curaleaf and our customers. As well as working to your own KPIs, you will participate in achieving company targets, help grow the B2B relationships, and ensure all processes are running smoothly within the department. Responsibilities will include, but not be limited to: Dealing with orders through an online ordering system, Zendesk, or via fax quickly and efficiently Placing orders for outsourced items and updating customers on lead times accordingly Checking all orders with precision and logging any errors Setting up new customer accounts on the system, checking registration numbers, and ensuring all details are correct Forming solid relationships with customers, internal teams, and external providers to ensure a smooth process and experience Acting as Point of Contact for assigned accounts, building a trusted relationship with external companies to maintain Curaleaf’s professional reputation Collaborating with the Commercial team to identify any issues or incorrect data Acting as a role model for the rest of the team, providing support and identifying any gaps in knowledge and training Supporting the management team by identifying trends and suggesting improvements Due to the nature of this role, an established background in Customer Service would provide the foundation you will need to handle the in-depth queries you will receive in a business to business environment. It is essential you: Retain clarity and professionalism in all situations Are highly organised with a keen eye for detail Forward plan effectively to reduce time spent working reactively Are keen to problem solve and do not shy away from decision making Have a flexible approach to your work Although not essential, it would be beneficial to have: Familiarity with Zendesk and Sage 200 Experience and knowledge of Medical Cannabis Unlike many other customer service roles, we work fully sociable office-style hours (Monday-Friday days). We value progression and development, offering lots of opportunity in a rapidly growing organisation. We also offer: Competitive salary Excellent holiday allowance Private medical insurance On-site parking Life insurance Applications for this vacancy will close on Tuesday 24th September. All interviews will be held in person on Thursday 26th September. If this sounds like an ideal role for you, don’t delay in getting your application in! This vacancy may be closed early due to a high level of interest.