SENIOR SALES ASSISTANT - MILANO GALLERIA

Position ABOUT CHRISTIAN DIOR COUTURE House of Dreams, House of Talents “Whatever you do — for work or pleasure — do it with passion! Live with passion!” Christian Dior Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness. Rich in exceptional heritage, with a community of more than 7,000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism. Job Responsibilities We are looking for a Senior Sales Assistant to join our amazing team at Christian Dior Couture in our Boutique in Milan Galleria. As a member of our team, you are responsible for excellent customer care and service quality according to our current standards. You are the Ambassador of the Maison Christian Dior and you can make every customer feel welcomed and cherished on an exclusive level. YOUR IMPACT Reporting to the Store Manager, the Senior Sales Assistant’s responsibility is to contribute to the brand sales growth in the store, represent the brand values and provide guidelines for outstanding customer service. In particular, the Senior Sales Assistant can: Manage the relationship with the clients in the Boutique, having as objective to sell products and to present in the proper way the Brand Image, giving effective information regarding products and events. Be a mentor for the newcomers providing some training and coaching actions, collaborating with the boutique managerial team, in order to ensure the proper Dior induction to all team members. Build customer loyalty through CRM actions: contact/information retrieval, follow up activities, propose and support in the organization of events, suggest new ideas. Ensure a welcoming client-focused environment, which includes offering best in class service, in person, over the phone and through e-communication. Problem-solving in partnership with the team to ensure that each client issue is properly resolved to the benefit of the business and the client. Profile WHAT YOU CAN BRING Requirements: Preferred Experience of 5-10 years in fashion and luxury boutiques. Knowledge of the products and the selling techniques. University education or a Fashion school degree. English (C1-C2) is mandatory (other languages are a plus). Office 360 and other basic knowledge of digital software. Soft & Interpersonal skills: Ambition to grow in luxury retail and take upon different challenges and new responsibilities. Positive and kind attitude. Team-working attitude. Committed, flexible and willing to learn. Strong drive for business results with a passion for creativity, fashion and the Maison. Working by objectives and time management skills in a fast-paced environment. Strong communication skills, empathy, and agile mindset. Ability to develop lasting relationships with people through strong communication. #J-18808-Ljbffr