SENIOR CUSTOMER SUCCESS ENGINEER
Descrizione dell'offerta di lavoro
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before.
We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are We take our mission of protecting the digital way of life seriously.
We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success.
Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution.
From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity.
We work fast, value ongoing learning, and we respect each employee as a unique individual.
Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported.
This includes our FLEXBenefits wellbeing spending account with over eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions.
This is why our employees generally work full time from our office with flexibility offered where needed.
This setup fosters casual conversations, problem-solving, and trusted relationships.
Our goal is to create an environment where we all win with precision.
Job Description Your Career As a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers’ secure environments.
You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations.
This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy.
You are someone who is highly technical, understands SASE technologies, and understands the complex world of cloud eco-systems and integrations.
You love solving critical problems in challenging environments.
In this role, you will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions.
You will be the frontline defense against the world’s most pressing cybersecurity challenges.
The end result for the client? Better digital protection.
The end result for you? An important career that impacts our daily lives in the digital age.
Your Impact Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions to achieve their business and security objectives Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security operations Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams Serve as a customer advocate in influencing product roadmap and improvements Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs Be a Go-To customer expert on Palo Alto Networks SASE security solutions and become a Subject Matter expert over time Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement Qualifications Your Experience BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field or equivalent military experience required Minimum 5 years of relevant work experience in post-sales, pre-sales, technical support, consulting or similar roles Understanding SASE architecture and value proposition In-depth understanding of Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP) Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.) Knowledge of Linux (including BASH and Python scripting) Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions Strong consulting and project management skills Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization Ability to multi-task and work in a fast-paced environment Additional Information The Team We are the global cybersecurity leader, known for always challenging the security status quo.
Our mission is to protect our way of life in the digital age by preventing successful cyberattacks.
This has given us the privilege of safely enabling tens of thousands of organizations and their customers.
Our pioneering Security Operating Platform emboldens their digital transformation with continuous innovation that seizes the latest breakthroughs in security, automation, and analytics.
By delivering a true platform and empowering a growing ecosystem of change-makers like us, we provide highly effective and innovative cybersecurity across clouds, networks, and mobile devices.
Our Security Operating Platform is built for automation.
It is easy to operate, with capabilities that work together, so customers can prevent successful cyberattacks.
They can use analytics to automate routine tasks, so they can focus on what matters.
We are known for continuously delivering innovations; and with Application Framework, we extend that to an open ecosystem of developers that benefit from our customers’ existing investment in data, sensors, and enforcement points.
Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo.
It’s simple.
we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability.
If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].
Palo Alto Networks is an equal opportunity employer.
We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Dettagli dell'offerta
- Imprecisato
- Tutta l'Italia
- Imprecisato - Imprecisato
- 14/11/2024
- 12/02/2025
Altre informazioni sul lavorocosa troverai da noi possibilità di fare esperienza all’interno di una struttura flessibile e con ambizioni internazionali;un ambiente di lavoro dinamico, inclusivo e coinvolgente;contatto continuo con i colleghi del team senior per confrontarsi e formarsi;opportunità di......
Description for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... job responsibilities respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating to information and complaints......
Description for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... job responsibilities respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating to information and......
Description welcome to majorel! we are a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe... are you also #driventogofurther? join us now! for an important ecommerce customer, we are looking for brilliant resources to be included as customer......
Platform engineer... il platform engineer partecipa alla progettazione, all'implementazione e al supporto continuo dei servizi di produzione, delle applicazioni e dei componenti della piattaforma... nell’ambito di un’importante strategia di crescita, stiamo cercando un devops engineer per rafforzare......
Description: for an important partner in the cosmetics industry, l’oréal group, we are looking for brilliant resources to be included as customer service employees... main activities: respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating......
La tua opportunita’ nell’ambito di un’importante strategia di crescita dell’organizzazione nelle proprie divisioni services e manufacturing & logistics, stiamo cercando senior consultant per rafforzare il nostro presidio nei mercati in cui operiamo, nella nostra sede di roma......
Formazione continua per affinare le tue competenze e fare un salto di qualità nel customer service... se hai un diploma di scuola superiore e una passione per il customer service, questa è la tua occasione... posizione: customer care luogo di lavoro: ancona tipologia contrattuale: full-time se ti entusiasma......
Prevediamo 2 settimane di formazione, utilizzando le soluzioni e le piattaforme di collaboration microsoft, che permetteranno di approfondire i principali processi aziendali e la conoscenza di microsoft dynamics 365 customer service... per l’aicademy dynamics 365 customer service ricerchiamo risorse......
Ruolo ricoperto: -data engineer competenze richieste: -data warehousing / business intelligence -google cloud bigquery -big data & analytics, -cloudera, mongodb, -jenkins, git -kubernetes competenze linguistiche: -inglese: livello b1 seniority: +3 anni sede di lavoro: residenza in una delle città menzionate:......