SALESFORCE BUSINESS ANALYST

Job Description We are seeking a Salesforce Business Analyst to join our Global Commercial Operations team.
You will be a trusted advisor to our business stakeholders, ensuring that strategy and execution are aligned in the CRM.
Working closely with the Senior Business Analyst and Product Owner you would analyse business processes, map customer journeys, gather requirements and collaborate with IT teams to design and configure Salesforce solutions.
This role is an opportunity to demonstrate your skills and grow your experience across Service Cloud, Sales Cloud, data, AppExchange solutions, Experience Cloud, integrations and user experience.
You’ll also be responsible for testing, increasing user adoption, promoting best practice, supporting end-user training and driving efficiency using automation.
‍ Who are you? You are an enthusiastic Business Analyst, passionate about delivering a great experience to users and an advocate for technology and how it can support both business and customers.
You are a great communicator and are experienced at helping teams working on the Salesforce platform solve their challenges and achieve their goals by providing solutions, training and guidance and have a record of success in improving processes and adoption.
You are forward thinking, enjoy learning, are comfortable working in a fast-changing environment and thrive working in a close-knit team to deliver outstanding results.
If you don’t know how to solve an issue, you are determined to find an answer and are comfortable asking for help, consulting experts within and outside of the organization and then sharing that knowledge with other team members.
What will you do? Enhancements and new rollouts Collaborate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions, communicating clearly and concisely the ‘why and how’ with business stakeholders and users Facilitate requirements gathering for enhancements, creating user stories, user acceptance test plans and documentation as well creating and delivering user training Work in an Agile way to increase the organisation's ability to deliver applications and services faster and commit to continuous improvement Use Jira to manage incoming requests and champion documentation standards, ensuring development teams are prepared and informed to deliver successful project requirements Facilitate IT and business use case walk-through sessions Support & Maintenance Support multiple business units, internal and 3rd-party users to manage their workload in Salesforce effectively Be a champion of user adoption, promoting best practice and efficiency using automation Manage and monitor support tickets in Jira, highlighting and investigating any trends in the data, giving feedback to the users or working with the Senior BA and development team to resolve Supporting the Product Owner in review meetings Use data to provide insights to the business and promote the importance of data quality ‍Qualifications, Skills & Experience Required Essential Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere with curiosity, exploration and challenge to gain deep understanding of problems and proposed solutions Communication & Requirements Gathering - Excellent communicator at all levels of an organization, ability to translate technical terms into non-technical language, can distinguish user requests from the underlying true needs using creativity and critical thinking to create requirements documents and user stories Adoption & Process Improvement – identifying pain points in processes & making recommendations, understanding of user and customer experience Desirable Salesforce Admin or Business Analyst Certified/working towards certified status or experience of working with a complex Salesforce org, with multiple integrations and dependent platforms Exposure to advanced Sales Cloud Features – Einstein, Forecasting etc Experience of Scrum, Agile, DevOps, and technology such as Jira and Confluence Experience carrying out testing and coordinating user acceptance testing Demonstrates continued personal/professional development, active in the Salesforce community Closing date for applications.
14th November Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully  Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities.
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Employee Status.
Regular Relocation.
VISA Sponsorship.
Travel Requirements.
Flexible Work Arrangements.
Remote Shift.
Valid Driving License.
Hazardous Material(s).
Job Posting End Date.
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Requisition ID.
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