SALES SUPPORT REPRESENTATIVE

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. Please note this is a temporary contract position. We are looking for a Sales Support Representative to provide real-time support to Customers for transactional (≤50K$) pump spare parts quotation and order review and handover, covering Europe and Africa. The role will work in direct contact with customers, closely aligned with End-User Sales teams, to ensure consistent execution of Customer POs. He/She will act independently to execute the assigned tasks, with the objective to solidly sustain the spare part business development, ensuring to meet, and possibly exceed, customer expectations. Responsibilities: Be accountable/responsible for Customer relationship. Act as single point of contact for customers and sales about Pump Spare Parts Quotations and Orders management within the specific area of responsibility. Be accountable/responsible for spare parts quotation activity, after clarifying the incoming requests of quotations, from technical and commercial standpoint. Be accountable/responsible for Customer Portals. Be accountable/responsible for T&Cs, SAP, C&C review and approval and any other legal and compliance requirement. Proactively recommend upselling, involving the technical team for alternatives or complementary products. Be accountable/responsible to review the PO originated by customers, ensuring full compliance to acceptable terms before transferring the PO to site. Ensure all new spare part opportunities are duly loaded in Flowforce and synchronized with Trident. Be accountable to follow up on the open opportunities; visit customers in coordination with Sales Engineer if required. Monitor Customer satisfaction, taking adequate action to improve the Customer experience. Requirements: Commercial and/or Technical Bachelor’s degree preferred. Customer focused and solid commercial driven for results in a fast-paced environment. Interpersonal skills and excellent communication skills, written and verbal, across different channels and audiences. Able to effectively prioritize work instructions within a matrix organization to drive customer service levels. Fluent speaking & writing in French. Excellent speaking & writing in English. Additional language will be a plus. Strong problem-solving skills, able to work independently and be a Team Player with an international mindset and approach. Ability to multi-task efficiently and set priorities in a fast-paced environment. Deep knowledge of main IT application tools, proficiency in MS Office packages (Excel, Power Point). Availability to travel when required. Knowledge of centrifugal pumps and/or rotating equipment, material specifications, metallurgy, inventory control, estimating knowledge and a general understanding of the sales cycle is a plus. Co-op or Intern experience as a Quoting Resource with an industrial equipment manufacturer is a plus. Req ID : R-12506 Job Family Group : Sales Job Family : SA Sales Support #J-18808-Ljbffr