SALES - CUSTOMER SERVICE MANAGER
Descrizione dell'offerta di lavoro
- Review weekly CRM analysis with SM and identify weekly projects, action, and recovery plans.
- Review weekly CRM KPIs by CA and work with CA’s to develop monthly action plans, weekly reviews, daily activities.
- Leverage client database to drive business and define client database on a local level.
- Coordinate communication monthly/weekly calendar of Z2C activities for each CA and monitor execution and quality daily.
- Provide support for client appointments (At Home/in-store/virtual) - Provide support for MTM (in store) to ensure optimal execution o Ensure follow-up calls to confirm appointments o Follow up on cancelled appointments o Follow up on order.
- Be an ambassador on the floor and support SM/ASM in leading by example on all clientele aspects.
- Focus on prospect conversion using all available assets.
- Support SM and Corporate function in organizing local events and monitoring and tracking the ROI.
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Dettagli dell'offerta
- Imprecisato
- Tutta l'Italia
- Imprecisato - Imprecisato
- 22/08/2024
- 20/11/2024
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