SALES COORDINATOR, SICILY

SALES COORDINATOR The Sales & Market Office looks after the Rocco Forte Hotels in Sicily, Verdura Resort, the Verdura Private Villas and Villa Igiea. Each hotel is characterized by the family philosophy and typical design of the Rocco Forte Hotels, yet reflects the unique character of the location. Main Purpose: The Sales Coordinator supports and coordinates sales activities of the Sales team with a particular focus on the leisure segment from North and South America. The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information. Reports to: General Manager and Regional Sales Director. Main Duties & Responsibilities: Supports Sales Team by managing schedules, filing important documents and communicating relevant information; Handle the processing of all inquiries with accuracy and timeliness; Assist the Sales team with the preparation of contracts, proposals and addendums and track the completion status; Answer telephone and respond to caller inquiries in a pleasant manner; Answer Guests/bookers questions about property facilities/services; Handle reservations for VIP Guests; Ensure that all arrangements, including upgrades and amenities, are handled properly; Ensure the adequacy of sales-related equipment or material; Respond to complaints from Guests and give after-sales support when requested; Maintain guest profiles, contacts and additional necessary records used in the Sales & Marketing PMS; Giving potential Guests tours of the facilities; Coordinate with other departments through verbal and written instructions; Assists Sales team with their travel arrangement for sales trips and tradeshows attendance; Assist in the preparation and organizing of promotional material or events; Meets with clients in the absence of the Director of Sales to effectively and professionally convey details of the sale to the Guest. Other duties as assigned by Sales Director or the Management. We offer: Fixed-term contract (6 months) according to C.C.N.L. Settore Turismo. Learning & development activities and career opportunities. Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte". Staff celebrations. Competencies required: Collaboration: Be able and willing to work as a team within the department and with other departments. Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence. Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives. Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity. Technical Skills: Demonstrate technical competence and knowledge related to the role. Other requirements: Professional experience, preferably at an international level, in a similar role; Speak with others using clear and professional language; Prepare and review written documents accurately and completely; Able to effectively communicate in English, in both written and oral forms; Be friendly, Guest-centric, smile and able to work in a team environment. Workplace: Verdura Resort, S.S. 115, Km 131, 92019 Sciacca (AG). Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03). #J-18808-Ljbffr