Vedere l'offerta completa

REGIONAL SALES EXCELLENCE LEAD

Descrizione dell'offerta di lavoro

In the competitive landscape of Europe's automotive market, the Sales Training Department of BYD Europe is committed to excellence by crafting tailored, forward-thinking training initiatives. These initiatives seamlessly meld BYD's innovative spirit with Europe's diverse automotive culture. Our mission is to empower our NSCs, dealership partners, key accounts, and our dedicated internal teams with the vision of BYD Group and its brands, providing product and technology knowledge that aligns with our customer experience strategies. Through continuous collaboration, technological integration, and market adaptability, we strive to establish BYD Group with its excellent automotive brands in Europe, all while championing unparalleled customer experiences. Your Role As the Regional Sales Excellence Lead – Italy , you will play a critical role in ensuring that our Italy customer-facing teams are fully skilled and equipped to deliver consistently outstanding and meaningful customer experiences. Our main goal: Empowering European sales teams at all levels with a focus on customer service and sales objectives. Embedded within the GTM (Go to Market) project team, deeply involved in all aspects of frontline sales, and promoting sales activities, sales empowerment, and other projects. You will localize, optimize and deliver sales training materials and content that will ensure that our digital, retail and dealer-based sales teams have the necessary knowledge, skills, attitudes and behaviors they will need to deliver excellence at every stage of our customer journey for passenger cars: from initial lead enquiry through to vehicle delivery and customer loyalty retention. You will be expected to develop and execute high-quality and impactful sales training for each of our New Energy Vehicle (NEV) model available in Europe. The training will be delivered in-person or virtually online, as a result, this position requires a comprehensive understanding of how to effectively develop teams and individuals to deliver an exceptional customer experience. In addition to the above, you will also assume the role of Regional Training Partner for Italy. This requires close coordination with the sales, network development, and relevant teams in the NSC. You will be a member of the European Sales Training Department and report directly to the European Sales Excellence Manager. Your Tasks Adapt the EU Sales Excellence Master Plan (SEMP) and Certification Program to meet the specific needs of the Italy market. Deliver impactful, effective, and efficient sales and product training sessions and content, balancing digital, virtual, and physical learning methods. Manage the database of market dealer staff in Learning Platforms and Tools in close collaboration with the Training Coordination Team. Contribute to the development of the SEMP, including BYD Group introduction, brand insights, product knowledge, onboarding, sales and delivery skills, customer experience, and training validation/certification. Work with internal and external stakeholders and subject matter experts to determine training needs and quickly identify, build, and implement training solutions based on SEMP. Track and record all training interventions conducted in the market and provide monthly training reports in time as required for centralized Europe-wide reporting. Search for, control, and advise on possible external agencies for collaboration in development, execution, or consultancy. Provide ad-hoc performance coaching for teams and individual team members as necessary. Key Objectives Implementation and adaptation of Sales Excellence Master Plan (SEMP) Validation and certification of local trainers Training Completion tracking Sales Staff certification management Customer Satisfaction Rates/NPS You have Bachelor’s degree in automotive, marketing or equivalent experience. 3 years' experience in a customer-focused training/coaching team or organization. Customer-centric mindset connected with our mission and a more sustainable future. Excellent Italian and English language skills (knowledge of other European languages and/or Chinese would be a plus). Excellent coaching, training, communication, and interpersonal skills, with a proven track record of positive influence in teams. In-depth knowledge and passion about the history, brands, products, and technologies of the European automotive industry. Familiarity with digital tools such as the Microsoft Office suite, Adobe creative tools, and the ability to create/optimize digital/F2F content to support SEMP. Ability to work in a rapidly developing, dynamic environment and partner effectively with cross-border/cultural teams. Ability to travel up to 50% of the time, mainly in the retail network of Italy and with regular visits to BYD European HQ. We offer: Performance and experience based competitive remuneration. Health Insurance (Metasalute) and Meal Vouchers. Department & company wide teambuilding events. An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy. About BYD Group Established in February 1995, BYD Group is a leading multi-sector high-tech company focused on the innovation and development in automobile, rail transit, renewable energy, and electronics. Committed to fulfilling a better life through technological innovations, BYD Group leverages a powerful network of over 40 subsidiaries and 700,000 employees worldwide in over 400 cities of 79 countries, actively drive the implementation of comprehensive zero-emission and emission reduction solutions. In 2023, BYD Auto sold 3.02 million NEV (BEV+PHEV) globally, maintaining its position as the world leader in NEV sales. In January 2024, BYD became the Official Partner of UEFAEURO 2024,providing green mobility services for the championship. BYD shoulders the responsibilities and duties of the era, firmly embraces the tides of automobile electrification and intelligence, and establishes itself as the leader of new energy vehicles in China and the world, as to pave a road of green innovation and development. Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air . We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. #J-18808-Ljbffr
Vedere l'offerta completa

Dettagli dell'offerta

Azienda
  • BYD Europe
Località
  • Tutta l'Italia
Indirizzo
  • Imprecisato - Imprecisato
Data di pubblicazione
  • 31/10/2024
Data di scadenza
  • 29/01/2025
Addetto/a Contact Center Inbound Sales Comparazione tariffe
sales evolution

Per la sede di crotone, sales evolution ricerca figure di: addetto/a contact center inbound sales comparazione tariffe le figure selezionate e formate secondo un percorso d'aula e di training on the job: contattano potenziali clienti, consumatori consapevoli visitatori di comparatori online, oppure attratti......

Export Sales Manager
Arrow srl

Requisiti di lavoro requisiti: esperienza comprovata in ruoli di export sales management... realtà italiana operante nel settore elettrico ed illuminotecnico con oltre 35 anni di esperienza, ricerca un export sales manager per ampliare la sua presenza sui mercati internazionali... ue 679/2016 e ss......

Technical Support Pre - After Sales
Studio Santagostino

Sede: milano paese: italia tipo di contratto: tempo indeterminato descrizione: azienda di progettazione e produzione di gruppi di continuità ricerca una figura di technical support pre - after sales la risorsa dovrà occuparsi dell’assistenza tecnica dei clienti, interagendo con l’hq e le funzioni marketing......

Addetto/a Contact Center Inbound Sales Comparazione tariffe
sales evolution

Addetto/a contact center inbound sales comparazione tariffe... diploma di laurea... orientamento al team work... requisiti di lavoro... gestione posta elettronica e web browser... conoscenza strumenti informatici... buone capacità comunicative e relazionali... le figure selezionate e formate secondo......

SALES ACCOUNT MANAGER -ERP SAGE X3 - AREA NORD EST
Argo Logica Srl

Ruolo: erp sage x3 - sales account manager - area nord est ll candidato riporterà al sales director - area solutions scopo del ruolo analisi del mercato e delle possibili aree di sviluppo... comprenderai gli obiettivi e le esigenze dei potenziali clienti e fornirai loro una consulenza......

Sales Manager
EDA INDUSTRIES SPA

Stiamo selezionando un/a sales manager da inserire nel nostro team commerciale... la risorsa, sotto la direzione del sales director, sarà responsabile della gestione e dello sviluppo di relazioni commerciali con i nostri clienti, che includono idms, osats e altri importanti attori del settore dei semiconduttori......

Sales account (ambito tessile promozionale)
Adami & associati selezione del personale

Luogo di lavoro: area di competenza - incaricato delle zone puglia e campania con residenza preferibile su napoli requisiti minimi: esperienza nel settore tessile promozionale, serigrafico, di stampa, mondo inchiostri e materiali di consumo è fortemente preferita capacità di lavorare in modo autonomo......

Sales account (ambito tessile promozionale)
Adami & associati selezione del personale

Luogo di lavoro: area di competenza - triveneto ed emilia romagna preferibile residenza padova requisiti minimi: esperienza nel settore tessile promozionale, serigrafico, di stampa, mondo inchiostri e materiali di consumo è fortemente preferita capacità di lavorare in modo autonomo, con presenza saltuaria......

Sales account (soluzioni di digital manufacturing)
Adami & associati selezione del personale

Descrizione della posizione: la nostra società cliente, un'azienda impegnata nella diffusione della cultura dell'innovazione tecnologica e della digitalizzazione, è alla ricerca di un sales account altamente motivato per ampliare la presenza nel settore dell'industria 4... eccellente capacità di presentazione......

Sales manager como
Adami & associati selezione del personale

Località: provincia di como descrizione del lavoro: la figura di sales manager, da inserire all’interno della business unit aziendale della linea macchine/linee complete produzione pasta fresca, avrà la responsabilità di guidare e sviluppare la strategia di vendita per l'azienda sia sul mercato nazionale......