PROPERTY MANAGER (TENANCY MANAGEMENT)

Our mission and values Our Purpose heylo helps aspiring homeowners and renters find a place to call home Our Mission Passion for the highest quality service to more and more customers, dedication to working in partnership with housing suppliers successfully and commitment to acting with integrity Our Vision To be a leading privately owned residential provider in the UK with a reputation as the most respected and customer-centric Position: Property Manager (Tenancy Management) Department: Property Management Team Location: Leeds City Centre Reporting to: Senior Property Manager Hours of work: Full-Time – 39 hours per week with 60 days a year home working Salary: £25,000.00-£28,000.00 per year Key Responsibilities: · Acting as the first point of contact for customers at all stages of property management, post sale · Managing calls and correspondence effectively with third party property management agents and customers, developers, and managing agents, including obtaining documentation from them where required · Handling general lease and property management queries from customers, managing agents and other related third parties · Supporting the Senior Property Manager and the wider team in the management of void properties, ensuring that they are ready for sale/letting as quickly as possible · Support the Senior Property Manager in the development of customer feedback (including from surveys, complaints and compliments) and the improvement of customer satisfaction and operational quality · Deal with inbound and outbound telephone calls and correspondence to ensure all queries are dealt with and resolved in a satisfactory and timely manner · Assist with the collection of rents and other charges due under the leases and tenancy agreements · Support and assist with the collection of low level arrears on shared ownership and rental tenancies · Maintain adequate and accurate records for auditing and reporting purposes · Support the set-up of new customer accounts and changes to existing accounts · Review and action post received, and sending out any post required from the office · Any other general administrative duties required · Providing excellent customer service and support in line with company mission · Providing support to the Senior Property Manager and undertaking other duties as required Essential requirements: · Excellent customer service skills · Ability to multitask and work to deadlines · Good standard of numeracy and literacy, knowledge of MS Office (in particular Excel) and database management · Good analytical skills · Self-motivated and a commitment to personal development · Ability to multitask and work to deadlines · Well organised, and able to work as part of a team and under pressure · Ability to self-motivate to meet deadlines without close supervision Desirable requirements: · At least one year of property management experience in affordable housing or private rental sector · Experience of residential property management and/or residential transactions · IRPM Level 2 Qualification desirable · Ideally some knowledge of landlord and tenant law, leases, service charges, and/or property management Standard Responsibilities Adopt and comply with Heylo values, policies and procedures, and regulatory frameworks. No role profile can cover every issue that may arise within the post at various times. The postholder is expected to carry out other duties from time to time, which are broadly consistent with those described. Duties may be changed, after discussion, to suit the operational requirements of heylo. Benefits of working for heylo: · Ongoing training and career progression · Flexible office and home working with up to 60 days per year working from home · Discounted gym membership · Daily lunch allowance when in the office · Employee Discount Program · Pension scheme · Life Assurance and Critical Illness Cover · Transport Season Ticket Loan scheme · Cycle to work scheme · 25 days holiday plus Bank Holidays · 2 days of volunteer leave per year As part of our Blind Recruitment process we would like to request you to redact your full name, gender, age & ethnicity in your resume.