PROGRAMME POLICY OFFICER (DIGITAL SOLUTIONS)

Programme Policy Officer (Digital Solutions) Programme Policy Officer (Digital Solutions) Apply remote type: Fully Remote Locations: Rome, Italy Time type: Full time Posted on: Posted Yesterday Job requisition id: JR107284 DEADLINE FOR APPLICATIONS: 16 December 2024-23:59-GMT+01:00 Central European Time (Rome) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). ORGANISATIONAL CONTEXT Assisting more than 100 million people in over 80 countries each year, the World Food Programme (WFP) is the leading humanitarian food security organisation - saving and changing lives, delivering food assistance in emergencies, and working with communities to improve nutrition and build resilience. To achieve its mandate, WFP must ensure that it reaches the right people and that it manages its relationship with those individuals and their communities in a responsible, accountable, and effective manner. The Analysis, Planning, and Performance (APP) Division is instrumental in advancing WFP’s Zero Hunger mandate by placing high-quality evidence at the core of strategic and operational decision-making, resource mobilization, and accountability. This approach ensures that operations are not only efficient and cost-effective but also transparent and responsive to the needs of beneficiaries. APP works to ensure that decision-making within WFP is grounded in credible, relevant, and timely data. JOB PURPOSE Within the Monitoring & Feedback team and under the direct supervision of the lead Digital Solutions Officer, the incumbent will provide support to COs, RBx and relevant HQ units in implementing/utilising Monitoring & Feedback digital solutions e.g., SugarCRM. The incumbent will liaise closely with COs and ensure relevant and timely technical support is provided to COs. KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority): Support the development/collection of programme requirements for effective operation of Monitoring & Feedback digital solutions, translate into IT solution requirements and support appropriate implementation of them across WFP COs. Support engagement efforts with COs to integrate their CFM and PM case management requirements for intake forms and process automation with corporate digital CFM and PM standards. Provide roll out and adoption support including change management activities as required and organising support and end-user training for Monitoring & Feedback digital solutions as needed. Provide technical and implementation support for development and implementation of various APIs with Monitoring & Feedback digital solutions, for example SugarCRM. Support updating and maintenance of digital solutions budget (including support & maintenance costs) as needed. REQUIRED AND DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE: 3-5 years of progressively responsible professional experience in computer science, software development and management or related field is required. Knowledge and proficiency with product management (vision and product strategy), product backlog management, Agile Scrum and mainstream software design & development methodologies required. Familiarity with SugarCRM and/or other CRM technologies is preferred. Technical fluency in the use of basic WFP corporate tools for the management of data (Microsoft Office Suite, Tableau) and familiarity with SugarCRM and/or other third-party or custom tools for the centralised management of beneficiary data required. STANDARD MINIMUM ACADEMIC QUALIFICATIONS: Education: University degree in computer science, mathematics, software engineering, information sciences or related field. Language: Fluency (level C) in English language is required. Knowledge additional official UN language (Arabic, Chinese, French, Russian, and Spanish) or Portuguese (one of WFP’s working languages) is an asset. WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. REASONABLE ACCOMMODATION WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. #J-18808-Ljbffr