ONLINE BANKING APPLICATION SUPPORT SPECIALIST

Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation.
As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries.
By uniting unique high-end technologies across the full digital continuum with world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.
Online Banking Application Support Specialist We seek a skilled, enthusiastic, and motivated Application Support Specialist with expertise in online banking applications.
The ideal candidate will have a strong background in application support, troubleshooting, and a commitment to delivering exceptional customer service.
Key Responsibilities.
Provide second-line support for online banking application-related issues, ensuring timely resolution.
Collaborate with other IT teams to troubleshoot and resolve complex technical issues.
Participate in on-call duties to provide after-hours support as needed.
Document and escalate issues as necessary, maintaining thorough records in our ticketing system.
Assist in the deployment, configuration, and maintenance of online banking applications.
Continuously improve support processes and contribute to knowledge sharing within the team.
Work early and late hours; service time to be covered by a team between 6 am – 6 pm, Mon-Fri, including Polish public holidays.
Participate in 24/7 on-call duty and planned weekend work, occurring once a quarter.
Required Qualifications.
Proficiency in German (both written and spoken) is essential.
Proven experience in application support for online banking solutions.
Strong problem-solving skills and the ability to work under pressure.
Excellent communication and interpersonal skills.
Willingness to participate in on-call duties and provide support outside regular working hours (additional compensation provided).
Nice to Have.
Knowledge of Kusto Query Language (KQL).
Familiarity with ITIL processes and frameworks.
Experience in data analysis and performance tuning for banking applications.
What’s in it for you? Wellbeing programs & work-life balance - integration and passion-sharing events.
Private medical and dental care.
Benefits platform – shopping, cinema, sport, etc.
Co-funding of sports activities, e.
., Multisport & OK system cards, b-active program.
Courses and certifications e.
., Google Cloud, AWS, ITIL.
Conferences and Expert Communities.
Gift packages for special occasions.
Easter, Christmas, Children’s Day.
Appreciation for seniority.
additional days off, Atos Jubilee gifts.
Remote working or commuting allowance.
Charity and eco initiatives.
What happens next? Quick conversation with HR.
Interview with a manager/IT expert/project representative.
Feedback (1-5 business days after the interview).
Work like you want - remotely, in hybrid mode, or at our office.
Please, attach your CV in English.
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More information about processing your data within the recruitment process you can find on our website.
https://atos.
et/pl/polska/gdprrd   Nasze przedsiębiorstwo przestrzega zasad ochrony sygnalistów ustanowionych w dedykowanej procedurze zgodnie z ustawą z dnia 14 czerwca r.
o ochronie sygnalistów (Dz.
.
z r.
poz.
928), zapewniając wszystkim pracownikom oraz osobom ubiegającym się o zatrudnienie lub świadczenie usług pełną poufność i ochronę w zakresie zgłaszania naruszeń prawa.
Let’s grow together.