NON TECHNICAL TRAINER EMEA

What to Expect The Non Technical Trainer position requires someone with exceptional ability to deliver learning solutions within their region. The Tesla Technical Trainer will take responsibility for ensuring their Service region is equipped to deliver the best ownership experience the world has ever seen for every Tesla owner. Key responsibilities include facilitating hands-on New Hire and Continuous Non-technical training, mentoring and supporting a network of coaches, and partnering closely with local Service Managers to train for skill gaps and elevate the performance of their teams. This individual must be creative, proactive, organized, flexible, results-oriented, and have a passion for and understanding of electric vehicles. Must have outstanding communication, facilitation, and organizational skills while demonstrating a positive and professional demeanor. What You'll Do Facilitate New Hire and Continuous instructor-led and virtual non-technical training to ensure a problem-solving and customer-centric mindset is applied and effectively utilized across Tesla Maintain expert knowledge of the most current customer service methods, requirements, product knowledge, systems, methods, techniques, and best practices Support the Content Development team with reviewing training material, as needed Partner with Managers and Coaches to identify and train for skill gap development of employees Serve, coach and mentor a network of Service Coaches within market to enhance core capabilities and ensure continuous process improvement Maintain close relationships with partner teams and stakeholders such as Service Training EMEA, Field Technical Operations, Talent & Development Play a key role in projects led by the training team in the region that aim to continuously raise standards and provide specialized support to service What You'll Bring Automotive, customer service, or learning & development education or equivalent in experience and evidence of exceptional ability Extensive customer service expertise with coaching and training experience Strong facilitation, coaching, stakeholder management and interpersonal communication skills required Excellent verbal and written communication skills, and demonstrated confidence and professionalism in working in a customer-facing role Proactive, flexible, confident, professional, and self-directed in a fast-paced environment Ability to travel at least 60% of the time, with a valid Driver’s License and a valid passport Tech savvy – able to expertly use a full suite of office and learning technologies Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. #J-18808-Ljbffr