JUNIOR WORKFORCE PLANNER - REMOTE CUSTOMER MEETING POINT
Descrizione dell'offerta di lavoro
It empowers and drives outcomes to realize a simple, unique, and seamless meeting whenever and wherever our customers want to meet with IKEA employees in a remote set.
The purpose of the job is to translate the group capacity plans into country scheduling plans in order to maximise business outcomes, while adapting to co-worker preferences when possible.
WHAT YOU'LL BE DOING DAY TO DAY • Define rules for scheduling and assign to individual employees to generate schedules for coming weeks using specific algorithms in order to balance business and co-worker needs; • Sense check and validate medium and long term capacity plans from group to adapt when relevant to local situation; • Integrate co-workers input in the scheduling and publish updated schedules in order to ensure work/life balance and to create transparency and common view; • Define activities and timings within a shift, including tweaks and changes to shifts based on short term view of demand, in order to keep the schedule relevant despite changes in demand/capacity; • Translate the weekly forecasts into interval patterns in order to reflect customer demands.
WHAT YOU'LL NEED TO HAVE • High level of data/computer proficiency; • Fluent in both Italian and English (Spoken and Written); • Good knowledge of MS in particular Excel; • Enjoy working in a team where openness and a sharing culture is promoted; • Inspired by working agile and being open to change; • Energized by working in a dynamic and ever changing retail environment; • Passionate to create a good work-life balance for employees and contribute to IKEA being a great place to work; • Broad knowledge of workforce management with focus on retail businesses, covering demand, capacity and scheduling; • Broad knowledge of demand drivers connected to sales and customer care in multinational environments
Dettagli dell'offerta
- Ingka External
- Imprecisato
- 10/12/2024
- 10/03/2025
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