JUNIOR SERVICENOW BUSINESS ANALYST

The Business Analyst works with key project stakeholders to capture business and user requirements. The BA also works with the Development Team to ensure requirements are understood, developed, tested, and delivered to specification. Job Responsibilities Form a partnership with the client business teams to deeply understand their business; Collect, review, analyze, and manage business, user and system requirements from client stakeholders to create clear, concise, and correct user stories; Bridge the gap between business and technology ensuring common understanding and alignment of business/technology including functional (for business needs) and non-functional requirements (quality attributes, scalability, interfaces, constraints, etc.); Create, refine, and maintain functional requirements/user stories/use cases and associated deliverables - process flows, test cases, etc. to meet development and stakeholder needs; Work with Development Team to facilitate story estimation; Support Development Team in understanding business and test requirements; Work together with Technical Lead to translate technical complexities to project stakeholders, ensuring understanding of design decisions; Assist in the creation of technical documentation and facilitate the Knowledge Mgmt. process. Job Requirements Fluent in ServiceNow or Service Management technology; 1+ year of Business Analysis experience, or 3+ years other experience pertaining to customer service or application support where customer relationships and understanding requirements were a fundamental part of the role; Solid presentation, facilitation, interview, and workshop skills; The ability to work on multiple projects at the same time and under tight deadlines; The ability to navigate ambiguity, overcome confusion, and simplify complex situations; The ability to work in a team, and easily engage/communicate with clients and team members; Proficiency in capturing and documenting business requirements, functional specifications, test scenarios/scripts, data models and business procedures; Experience in process flow and diagramming skills (Visio/Miro/eDraw/draw.io applications). What we offer? Career development: opportunity to grow within the team; Training: Product training and certifications; Special referral bonuses for recommending your friends; Private Medical subscription; A monthly budget for flexible benefits program; Flexible working hours and work from home, aligned with project needs; Friendly team who is eager to meet you. What's next: It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at ... and we'll be happy to assist! Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! About us We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on ... and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues. #J-18808-Ljbffr