IT TECHNICIAN

Job Number Job Category Information Technology Location Sheraton Boston Hotel, 39 Dalton Street, Boston, Massachusetts, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY   Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms.
Train/instruct users in proper use and security of all systems.
Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet.
Respond to program error messages.
Provide network communications support and technical guidance.
Refer major problems to vendors/technicians.
Analyze, recommend, and implement process improvements.
Consult with others to assess/analyze/resolve computing needs and system requirements.
Inspect, test, and diagnose computer equipment/systems.
Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements.
Plan, coordinate, and implement network security measures.
Provide end-user support for all applications.
Plan and manage disk space for entire network.
Maintain accurate inventory of all technological devices.
Enter commands and activate controls on computers and equipment.
Ensure backup tapes are locked in a fireproof safe.
Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager.
Maintain confidentiality of proprietary information; protect company assets.
Address guests’ service needs; assist other employees.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Develop and maintain positive working relationships with others; support team to reach common goals.
Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds.
Stand, sit, or walk for extended periods of time.
Enter and locate information using computers/ Point of Sale (POS) systems.
Move up and down stairs/ramps.
Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS Education.
Technical, Trade, or Vocational School Degree.
Related Work Experience.
At least 2 years of related work experience.
Supervisory Experience.
No supervisory experience.
License or Certification.
None       Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community.
We’ve been a place to gather and connect since .
At Sheraton, associates create a sense of belonging in more than 400 communities around the world.
We invite, we welcome, and we connect guests through engaging experiences and thoughtful service.
If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton.
Join us on our mission to be ‘The World’s Gathering Place’.
In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
Be where you can do your best work,​  begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.