IT SUPPORT TECHNICIAN

** This position is based in postcode area IP6 0FU - please check you are within easy commuting distance before apply ** Based in Ipswich but with roles through the UK, IPRS Health is one of the UK’s leading providers of physiotherapy, mental health and wellbeing services, to the Occupational Health, Insurance and Legal sectors. IPRS Health are a forward-thinking organization, utilizing the latest in digital innovations to provide first-class clinical services to their patients. IPRS Group are a leading health and wellbeing business comprising of 4 organisations all providing a diverse range of clinical products to a wide range of clients in the public and private sectors. IPRS Group provide support to our organisations whose services have a huge impact into improving the lives of thousands of people each year. We pride ourselves on being a fantastic place to work, we pride ourselves having once again been awarded the Platinum Employer for Best Employer in the Health Industry at the 2023 Best Employer East Awards. The duties of the IT Support Technician include being a reference point for all IT related queries from internal users, ensuring all information is captured into a defined task, together with desired outcomes. This also includes managing the support inbox, delivery exceptional service when dealing with requests that arrive via email, telephone or face to face. The IT Technician will perform a majority of break/fix IT issues with support from the IT Manager or Managed Service Provider. Additional duties include supporting other IT Team members resolving issues remotely or onsite. Main job duties will include: As an IT Support Technician for IPRS Group, you will be responsible for · Answering inbound calls, recording IT issue requests within a task, with desired outcome and time taken · Providing IT Support across all businesses of IPRS Group · Handling of new hardware requests, including ordering, setup and distribution · Working through tasks, as prescribed from the IT Manager · Monitoring of Desktops, Servers and Networks PERSON SPECIFICATION (E) Essential (D) Desirable To be seriously considered for this role, please have the following: Qualifications: (E) Essential (D) Desirable GNVQ/NVQ Level 2 qualification or equivalent or 6 GCSE/O level passes Grade 9-4 (A*-C) or equivalent, including English and Math Recognized ICT qualifications (D): CompTIA A+ CompTIA Security+ MCSE: Server Infrastructure MCSE: Desktop Infrastructure MCSA: Windows 7/8/10 Full UK Driving License (E) Ability to pass DBS Checks (E) Experience: Clients; Windows 7/8/10, Desktop, Laptop, Mobile Phones and tablets (E) Servers: Windows Server, Linux Distributions, Azure Cloud (E) Domain: Active Directory, Group Policies and File Servers (E) Security/Networks: Anti-Virus, Backups, Firewalls, Routers, VPN, Telephony (3CX) (D) Knowledge: Using and Supporting Microsoft Office (E) Supporting computer networks (E) Installing PCs/Upgrading software (E) Supporting custom applications (D) Data download and transfer (E) Network and system monitoring (E) Routine system administration (E) Skills: Hardware Troubleshooting: Knowledge of computer hardware components. Ability to diagnose and fix hardware issues. Software Troubleshooting: Proficiency in operating systems (Windows, macOS, Linux). Familiarity with common software applications and troubleshooting methods. Networking: Understanding of network protocols and configurations (TCP/IP, DNS, DHCP). Experience with routers, switches, firewalls, and wireless networks. System Administration: Managing and configuring servers (Windows Server, Linux). Knowledge of Active Directory, group policies, and user management. Security: Awareness of cybersecurity principles and practices. Ability to implement and monitor security measures. Remote Support Tools: Proficiency with remote desktop applications and support tools. Experience with help desk software and ticketing systems. Who are IPRS Group? We’re passionate about providing our colleagues with a work environment they can feel comfortable in and can grow professionally. In 2020 we signed the Time to Change Employer Pledge, affirming our commitment to protecting our colleague’s mental health and last year became a Disability Confident Committed employer. Each year we ask our colleagues to nominate a chosen charity for whom we fundraise for throughout the year. We are committed to supporting the environment through reducing our carbon output and offsetting what we do emit. Salary £23,795.20 - £28,000 per annum Permanent position, offering 40 hours per week Working pattern 8am-5pm or 9am to 6pm Colleagues are essential to IPRS Group, which is why we give so much in return for their hard work. In addition to a competitive salary, we offer a range of benefits, including: · Flexible Working · 25 days’ annual leave plus 8 days’ bank holidays; increasing with completed years’ service & opportunity to purchase additional leave · Moving Day Leave · Membership of the Company pension scheme · Recruit a Friend bonus scheme – up to £1,500 · Environmental Initiatives · Westfield Health Cash Plan · Free Eye Tests every 2 years · Free annual Flu-Vaccination .Free onsite parking