IT SERVICE MANAGER

IT SERVICE MANAGER POSITION DHL Express Italy, a world leader in express transportation and logistics services, belonging to the DHL Group, for the third consecutive year awarded No.
1 Great Place to Work in Europe, is looking for an IT Service Manager for the ITB Department.
MAIN TASKS Ensure that the level of IT services provided is in line with agreed standard Service Level Agreements Provide accurate and timely performance information and measurements in terms of performance, timeliness of service delivery, and cost, in accordance with the standards of IT services provided in the Country Ensure that all operational services, Incidents, changes, major outages and their performance are measured in a professional and consistent manner across the IT organization, and that the services and reports produced meet the needs of the business and customers Put in place preventive measures to improve service levels delivered Define, manage, and review SLAs agreed between the various business functions and IT Business/IT Services Manage all central initiatives aimed at process standardization, cost reduction, application decommissioning, putting in place all necessary actions to ensure compliance and achievement of IT objectives Analyze requests for new access, new software and hardware from the various functions, assessing the benefits, costs and risks, in line with IT standards Coordinate ad hoc projects with all departments within DHL Work closely with the central Service Management Team and Local IT colleagues, ensuring that all IT services are delivered in line with agreed SLAs Vendor and Contract Management People Management Develop and maintain a motivated and engaged team by creating a \u201CFeedback and Coaching culture\u201D Promote team culture Encourage the team to keep optimism and focus in challenging and uncertain scenarios Develop collaborators, challenge them and support their growth.
Identify the strengths and contributions of each REQUIREMENTS 3+ years' experience in the role University Degree in IT Field Knowledge of ITIL Foundation and Practitioner processes (Information Technology Infrastructure Library) Knowledge of the standards, technology, tools, procedures, HW/SW and services in use for IT service delivery, Azure, Sharepoint, Power Automate, PowerBI, Cloud System M365 skills (Advanced level) Fluent English both verbal and written (level C1 \u Advanced) Fluent Italian both verbal and written (level C2 \u Advanced) Additional requirements.
your differential plus Understanding of the purpose and content of Service Level Agreements entered into with third parties Ability to manage, inspire and motivate people in line with DHL Leadership Attributes Customer orientation Effective communication and relationship management Curiosity and listening skills Analytical thinking and ability to synthesize Organization and planning Teamwork, flexibility and adaptability WHAT\uS NEXT? Apply now and upload your CV online and complete the profile and pre-screening questions.
If your CV has been shortlisted you will receive an invitation to conduct a further step and then our HR Team will contact you to provide details.
MORE INFORMATION Workplace.
Innovation Campus, Peschiera Borromeo (MI) Working time.
Full-time Report to.
Head of IT Service Management & Standards Employment contract.
permanent Remuneration package.
commensurate with experience level DHL is an equal opportunity employer.
We evaluate qualified applicants without regard to ethnicity, religion, gender, sexual orientation, gender identity, national origin, disability or any other protected characteristic.
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