IT SERVICE INTEGRATION MANAGER

Saipem is a global leader in the engineering and construction of major projects for the energy and infrastructure sectors, both offshore and onshore. Saipem is “One Company” organized into five business lines - Asset Based Services, Energy Carriers, Offshore Wind, Sustainable Infrastructures, Robotics & Industrialized Solutions. The company has 8 fabrication yards and an offshore fleet of 23 construction vessels (of which 21 owned and 2 owned by third parties and managed by Saipem) and 15 drilling rigs, of which 8 owned. Always oriented towards technological innovation, the company’s purpose is “Engineering for a sustainable future”. As such Saipem is committed to supporting its clients on the energy transition pathway towards Net Zero, with increasingly digital means, technologies and processes geared for environmental sustainability. Listed on the Milan Stock Exchange, it is present in more than 50 countries around the world and employs about 30,000 people of over 120 nationalities. Always committed to promoting and supporting the values of diversity and inclusion, Saipem confirms its commitment to valuing differences as a source of mutual enrichment. To this end, it promotes and encourages conditions that allow the removal of every obstacle that limits the full expression of people and their complete development within the organization. It protects and guarantees work conditions that respect individual dignity, while promoting a collaborative, harmonious, fair and supportive work environment. As part of the corporate reorganization and internalization of Information and Communication Technology services, we are looking for an IT Service Integration Manager to be employed within the IT Systems and Cybersecurity Execution function. The identified figure will have the role of supervising the Service Delivery and ensuring its adequacy and continuous improvement for the technological towers in scope. Main activities: Management of all activities related to the specific area of expertise, ensuring consistency and identifying any critical issues. Verification and validation of contractual clauses, monitoring compliance and performance, including SLAs and KPIs. 24/7 coordination and management of Major Incident reports and extraordinary activities. Participation in periodic meetings to review operational activities, service progress, performance and related projects. Coordination of the management and control of the End-to-End service. QUALIFICATION: Degree KNOWLEDGE OF ITALIAN and ENGLISH LANGUAGE: C1 LABOUR RELATIONSHIP: Permanent contract YEARS OF EXPERIENCE: At least 1 year of experience in a similar role and in a complex and multinational context. IT and TECHNICAL SKILLS: Technical knowledge in the application, infrastructure, user-centric and cybersecurity fields, with particular reference to SAP, Service Now, GHRS transversal systems and the main Process, Engineering and Construction systems. Ability to analyze data through Excel and ServiceNow. Good knowledge of Project Management and ITIL. SOFT SKILLS: Strong analytical and problem-solving skills; excellent organizational skills; ability to learn quickly and work with best practices; excellent interpersonal skills. NICE TO HAVE: Project Management and ITIL certifications. All interested candidates (L.903/03) are invited to consult the privacy policy (art. 13, D. Lgs. 196/03 and art. 13 GDPR 679/16). #J-18808-Ljbffr