INSIDE SALES - TEAM LEAD

Por qué te necesitamos? What’s the job?   Inside Sales Activities – 50% Responsible for leveraging customer engagement opportunities (leads) from both inbound and outbound interactions to identify, develop, document, and appropriately route sales opportunities to product sales teams Must be agile and adapt within any environment while also maintaining a level of authority Assist with territory support for outside sales team Follow up and distribute leads that are provided to the Inside Sales team from other departments Help connect homeowners, contractors, and distributors with the correct parties Promote CertainTeed products and help build relationships with customers Attend trade shows and events that rely on an Inside Sales presence Increase lead generation by seeking new opportunities in assigned region or working with outside sales teams Outbound calling, emailing, and following up on existing leads Inside Sales Support – 30% Ensure all team leads are followed up with in a timely manner Data quality scores are maintained, and leads have appropriate activities on them by Inside Sales Representatives Proactively communicate with the CRM team on ways to improve workflow Run monthly reports on lead and activity data for the Inside Sales Representatives Communicate with businesses on the leads received for their sales teams Collaborate with the Inside Sales Manager and business leaders on how to improve lead data Help maintain service levels to track monthly KPI’s Ensure accurate and up-to-date information on prospects and customers Help identify trends, patterns, and opportunities in the CRM system Onboarding & Continuous Training – 15% Assist with onboarding and training new employees on department policies and procedures.
Create and document policies and procedures as needed Stay current on product knowledge across all businesses and help communicate changes to Inside Sales Representatives Continuous training on CRM updates and internal platforms Teach and train team and other departments on workflow changes Produce documentation on any changes or adjustments to department policy and procedures Empower the team to take initiative on projects and collaborate within their designated regions Employee Growth and Management – 5% Assist the Inside Sales Manager with recruitment and actively seek promotions for Inside Sales Representatives who are excelling in their career Support the Inside Sales Representatives who are struggling to help find ways to improve work Help find new ways to grow the Inside Sales teams bandwidth Assist with outreach to all businesses on how Inside Sales can be an asset to them In the absence of the Inside Sales manager, the Team Lead will step in to support the team Support the Inside Sales Manager lead projects as needed Maintain department schedules First line of communication for management on issues with external customers Assist with coaching, evaluating, and monitoring Inside Sales Representatives Help develop ways to meet and surpass the team’s goals and objectives   ¿Este trabajo es para ti? What do you bring? BA/BS preferred – OR Associates Degree with 1-3 years of customer service-related experience 2-4 years of sales related experience Algo más sobre nosotros