INSIDE SALES REPRESENTATIVE

Por qué te necesitamos? Agway a proud subsidiary of Saint-Gobain, stands tall as part of the world's largest building materials company.
With a 360-year legacy of innovation and growth, Saint-Gobain leads the way in sustainable product development and environmental responsibility.
Saint-Gobain North America's commitment to excellence has earned it recognition from the Top Employers Institute as one of the best workplaces in North America and Canada.
Join us at Bailey and be part of a future where innovation meets sustainability! Founded in Agway’s diverse solutions comprise a range of product lines focused on residential, agricultural, industrial, commercial and institutional market applications.
Agway ensures that every steel solution it delivers meets or exceeds the specific demands and expectations of the Customer.
Position Summary The Inside Salesperson, under the direction of the Inside Sales Supervisor, will primarily be responsible for communicating with English-speaking customers, determining their needs, entering their orders, and handling customer complaints as they arise.
This position will build and maintain ongoing awareness of new products and services.
This role will also develop and build relationships with new accounts and develop additional contacts within existing accounts.
The Inside Salesperson must have three years of related sales experience and work well in a fast-paced and dynamic environment.
¿Este trabajo es para ti? Responsibilities.
What you’ll do.
Maintain a high level of customer service.
Assess a customers’ needs and resources and recommend the appropriate material for the required application.
Take orders from customers and accurately enter the orders into the computer system for production.
Promote the full product line and suggest items that would complement their existing order.
Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
Estimate or quote prices, completion dates, and delivery dates.
Review orders to ensure accuracy.
Build and maintain ongoing awareness of new products and services, and other research.
Maintain contacts and relations with major accounts.
Develop and build relationships with new accounts and develop additional contacts within existing accounts.
Relay customer suggestions for company products to management.
Identify and be aware of potential new customers.
Answer external and internal phone calls and transfer calls to the appropriate departments.
Liaise with various departments including Purchasing, Shipping, and Accounting to ensure the customers needs are handled as efficiently as possible.
Maintain a professional appearance, demeanor, and attitude at all times.
Adapt communication style in order to deliver information effectively to a range of individuals.
Other duties as assigned.
Qualifications and Requirements.
Three years of related sales experience.
Ability to prioritize and manage conflicting demands.
Ability to quickly pick up new product and service knowledge and communicate that knowledge effectively to customers.
Demonstrated time management skills.
Strong knowledge of sales principles, methods, practices, and techniques.
Ability to effectively communicate both verbally and in writing.
High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment.
High level of integrity and work ethic.
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