INFORMATION TECHNOLOGY OFFICER (DIGITAL SOLUTIONS)

Job Description - Information Technology Officer (Digital Solutions) (2403225) Information Technology Officer (Digital Solutions) Job Posting Date: 18/Oct/2024 Closure Date Date: 08/Nov/2024, 10:59:00 PM Organizational Unit: CSI Job Type Staff position Type of Requisition: Professional Primary Location Italy-Rome Duration: Fixed-term: two years with possibility of extension Post Number: 1061976 CCOG Code: 1A05 IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device. Organizational Setting The Digital FAO and Agro-Informatics Division (CSI) is responsible for all Information Technology (IT) activities within the Organization. CSI defines FAO Information Technology (IT) policies, strategy, IT architecture and standards and is responsible for the provision of digital products and services utilized to deliver the mandate of the Organization and support its operations worldwide. Reporting Lines The Information Technology Officer (Digital Solutions) reports to the relevant Information Technology Officer and works under the overall guidance of the Deputy Director (CSI). Technical Focus Delivery and ongoing support and maintenance of on-premises and cloud-based (PaaS and SaaS) digital solutions related to Enterprise Resource Planning (ERP), ensuring a fit-for-use and fit-for-purpose digital environment in line with defined work plans, confirmed business requirements and agreed-upon service levels. Key Results The collection and analysis of IT information and completion of relevant assigned work-packages in support of the delivery of various IT services/activities. Key Functions Collects, reviews for accuracy and analyses IT information to support the delivery of various IT services/activities. Participates in the development of improved work methods and procedures. Responds to requests for assistance from managers and staff at headquarters and the Decentralized Offices. Collaborates in the development of training tools and materials and the organization of training workshops/seminars. Participates in special project/work teams. Supports corporate initiatives in accordance with the Corporate Environmental Responsibility Strategy to reduce emissions, increase efficiency and integrate sustainability. Performs other duties as required. Specific Functions Contributes to the design, build and implementation of ERP functionalities to meet business requirements using established development standards. Resolves escalated incidents as per defined service levels and performs root-cause analysis creating problem records as appropriate. Maintains activities to ensure availability, performance and security of digital solutions. Performs the necessary technical tests to verify the continuing functioning of corporate environments in the event of technology upgrades by vendors or functionality changes due to new user requirements. Analyses existing legacy systems and participates in their migration/modernization to cloud-based corporate environments. Updates configuration items to ensure that the configuration management database is up-to-date reflecting implemented changes. Contributes to the gathering and confirmation of user requirements. Performs other duties as required. CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING Advanced university degree in computer science, information technology, information systems, software engineering, electric or electronic engineering, mathematics, statistics, or a related field. Three years of relevant experience in the provision and support of digital solutions utilized by a large-scale user community across numerous geographical locations. Working knowledge (full proficiency - level C) of English and intermediate knowledge (intermediate proficiency - level B) of another FAO official language (Arabic, Chinese, French, Russian or Spanish). Technical/Functional Skills Work experience in more than one location or area of work, particularly in field positions. Extent and relevance of experience in the field of the Corporate Environmental Responsibility is an asset. Extent of knowledge and experience in supporting Oracle e-Business Application Suite covering the areas of financials, human resources, supply chain, travel. Extent of knowledge and experience in developing large-scale digital solutions, utilizing at least one of the following: Oracle eBS, Oracle Cloud (SaaS and PaaS). Industry certifications on Oracle Cloud Infrastructure is an asset. Knowledge and experience in Salesforce and/or Service Now PaaS platform is a plus. Extent of knowledge and experience in utilizing ITSM operations processes to ensure warranty and utility of digital solutions. Knowledge and certification of ITIL is an asset. Extent of experience in developing and maintaining technical documentation, including user documentation, service definitions and project documents. GENERAL INFORMATION Extension of fixed term appointments is based on certification of performance and availability of funds. FAO reserves the right not to make an appointment. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. CONDITIONS OF SERVICE A competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, click on the following link: https://commonsystem.org/cp/default.asp FAO encourages a positive workplace culture to increase inclusivity and diversity within its workforce. HOW TO APPLY To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills. Candidates are requested to attach a letter of motivation to the online profile. Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database. Only applications received through the FAO recruitment portal will be considered. We encourage applicants to submit the application well before the deadline date. If you need help or have queries, please create a one-time registration with FAO’s client support team for further assistance: https://fao.service-now.com/csp #J-18808-Ljbffr