HOTEL MANAGER

Company Description Established in in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities.
Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description Job Description Ensures prompt, courteous, and accurate service to all guests, to maximize guest satisfaction.
Support and work with the Head of Departments in all aspects of running the hotel, with the objective of maximizing efficiency and achieving the highest volume of revenues.
Attending and leading initiatives and meetings aimed at improving service standards and carrying out operations.
Monitor the deadlines of tasks assigned to departments and coordinate inter-departmental communication.
Handling guest complaints, communicating face-to-face with guests and ensuring such communication is established, and suggesting solutions to ensure guest satisfaction when necessary Provide guidance when necessary; personally take part in implementing all the quality management systems so as to achieve Rixos Hotels standards.
Participate in the development, implementation, and review of policies, procedures, practices, and standards.
Recommend changes in methods, equipment, or team members to improve departmental standards and productivity.
Be informed of the latest trends in the industry.
Support and work with the Head of Departments in monitoring and achieving respective key performance indicators.
Coordinate operational department activities to facilitate increased levels of communication.
Ensure adherence to company and hotel policies by all departmental team members; documents & records are maintained as per operational/ organizational requirements.
Ensure norms, procedures, and systems are being followed for the safety and security of guest belongings, company assets, and revenue.
Support the Heads of Departments in identifying training needs, planning and executing learning activities with the coordination of the People & Culture and Training Department Respond to internal and external audits that are completed to ensure continual improvement is achieved.
Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
What we offer....
An innovative and fast-growing international group, committed not only to building new hotels but to creating a global brand.
The opportunity to challenge the norm and work in a creative and rewarding environment.
Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
Great discounts on the entire Ennismore family.
Many opportunities to progress and change as part of a global family of brands.
An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact.
opportunities to progress and grow in a diverse and global family of brands.
Qualifications Master's Degree or Diploma in vocational hospitality, years experience in 4-5 star Hotel