GROUPS & EVENTS SALES COORDINATOR

Hospitality Talents , a recruitment agency specialized in Hospitality profiles, is currently seeking an experienced and dynamic Groups & Events Coordinator to join the team of our client in Rome. Are you passionate about hospitality, events, and delivering exceptional customer experiences? Our client is looking for a dynamic Groups & Events Coordinator to join their team and help create unforgettable events for their guests. If you thrive in a fast-paced environment, love engaging with clients, and have a strong eye for detail, we want to hear from you! Key Responsibilities : Customer Journey Management : From the moment of contract, you'll be the key point of contact, ensuring a smooth and exceptional customer experience. Site Inspections & Briefings : Conduct site inspections and communicate clearly with the sales team to ensure every detail is covered. Seamless Event Handover : Work closely with the Re-Active Sales Team to ensure all event details are accurately handed over, creating a seamless experience for the customer. Client Communication : Build and maintain strong relationships with clients, providing regular updates and proactive communication throughout the event planning process. Cross-Department Coordination : Collaborate with hotel departments to ensure all agreed services are delivered, and exceed customer expectations whenever possible. Event Planning Support : Assist clients with menu planning, food and beverage coordination, room set-ups, décor, entertainment, and more, working with external vendors as needed. Contract Management : Confirm event details and negotiate pricing for food, beverages, and hotel services within the approved guidelines. Event Execution : Ensure that all event logistics run smoothly from set-up to break-down, and that the client is delighted with every aspect of their event. Revenue and Reporting : Help achieve revenue targets through upselling and efficient coordination, and handle administrative tasks such as forecasts and feedback collection. Requirements What We’re Looking For : Action-Oriented & Results-Driven : You take initiative and are committed to achieving outstanding results. People-Person : You build relationships easily and have an engaging personality that makes clients feel confident and excited about their events. Effective Communicator : You're clear, concise, and able to communicate effectively with both clients and team members. Problem Solver : You can think on your feet and find solutions to any challenges that arise. Positive Attitude : You approach every task with enthusiasm and a can-do spirit. Qualifications & Skills : Fluency in English & Italian is a must. MICE Expertise : Strong understanding of the MICE (Meetings, Incentives, Conferences, and Exhibitions) environment. Organizational Skills : Excellent ability to manage multiple events, clients, and logistics efficiently. What You Bring : Education & Experience : A minimum of 2 years in a similar role at a property with substantial rooms and meeting spaces. Team Player : You’ve demonstrated your ability to collaborate with colleagues and always put guests first. Event Experience : You've handled everything from room blocks to VIP services, and are comfortable working with all event types. What You’ll Gain : A chance to work in a prestigious, international company. The opportunity to shape and execute the company’s sales strategy. The ability to build valuable relationships within the industry and grow your professional network. A role that challenges you to achieve excellence, with opportunities for career growth. #J-18808-Ljbffr