ENTRY-LEVEL BUSINESS SUPPORT ANALYST

It is our vision to connect the insurance community through market-leading technology. Our people are placed at the heart of this, and diversity, equity and inclusion are central to everything we do. We know the key to achieving success is to enable a positive, inclusive, and collaborative working culture, and, as part of our commitment, we have signed up for a number of pledges and programmes designed to support and nurture our people. No matter where you sit or which team you are a part of, we want you to know that you contribute in helping us to shape where the company will be in the future. We would love for each employee to be able to talk with pride about our company and, most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work. An overview of the role The focus of this position is to provide analytical and administrative support to the Customer teams. Your key responsibilities General administrative duties to support the Customer teams with a particular emphasis on the sales teams Ensuring all activities and administrative duties are carried out in accordance with company process/requirements to include production of all types of Order Forms, Agreements and Contracts, supporting the generation of RFI/RFP responses and sales proposals Working with colleagues across Open GI to support customer engagement ensuring clear handover of ownership for activities and customer cases where appropriate Co-ordinating activities, meetings, and discussions to support customer engagement as well as generally supporting customer teams Using Open GI systems to execute administration duties including Salesforce, SAP and JIRA ticketing systems Preparing information and reports (both regular and ad-hoc) as well as data analysis activities to support the provision of insight into customers and operational matters Answer enquiries from customers (brokers, insurers and partners) working with customer team colleagues to provide an excellent service Proactively look for improvements in operational activities and processes Qualifications Minimum C/4 grade GCSE Maths and English (or equivalent) Experience Proficiency in Microsoft Word, Excel and PowerPoint Previous experience in an administrative environment Previous knowledge/experience of order and invoicing processes (advantageous) Data analysis and reporting (advantageous) Previous sales support experience (advantageous) Skills MS Word and Excel skills Organised, methodical, and accurate in approach Able to communicate effectively at all levels both verbally and in writing Team player with a ‘can do’ attitude Flexible and adaptable approach Ability to build strong relationships at all levels Aptitudes Shows curiosity with a keen interest to learn Strong attention to detail Self-motivated with effective time management skills to enable deadlines to be achieved Ability to understand the demands and needs of other colleagues, departments, and customers Process driven and able to make recommendations for process improvement Proactive professional, who can approach work conscientiously, takes personal responsibility for their own work and is accountable for its delivery and quality. Mission and Values Our values are central to our vision, as they represent how we collaborate to continually deliver for our customers: Accountability: We own our actions and shape our success on the results we deliver Innovation: We tackle challenges with fresh thinking and bold ideas Teamwork: We work together, recognising we can’t do this without each other Trust: We build trust on integrity, transparency and respect We are looking for an individual who embraces our values in their actions, decisions, communications and processes to inspire positivity and, ultimately, exceptional performance. Benefits package A competitive salary depending on skills and experience Company pension Bonus opportunity Life assurance and critical illness cover Cycle to work scheme Perkbox – an exclusive platform offering a wide range of discounts and benefits Holiday entitlement of 25 days per annum, increasing to 26 days per annum after three years of service & a holiday purchase scheme A hybrid approach to work Opportunity for a more flexible approach to start, finish, and lunchtimes to allow you to better manage events outside of work Social clubs - whether you’re into your cycling, crafts, or other hobbies, we have a number of groups at Open GI where individuals who enjoy the same pursuits can get together Wellbeing – wills at work scheme, employee assistance programme and mental health first aiders Please note that this role will be based in our Worcester office, and we are looking for candidates who are currently based within a 50-mile radius of the office. To apply for this role please fill out the application form and send us your CV.