DELIVERY STATION CUSTOMER SERVICE ASSOCIATE

At Amazon, our mission is to be Earth’s most customer-centric company.
To achieve this goal, we strive to exceed expectations by innovating andproviding best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customerorders.
We’re making history and the good news is that we’ve only just begun.
At Amazon you get to Work with smart, passionate people who arebuilding new products and services every day on behalf of our customers.
s a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on supportto ensure our customers receive their packages on time, as promised.
The role will also help connect customers with experts who can provide themthe most accurate and up-to-date information about their packages.
The work is beyond fulfilling and delivering customer orders; it’s making sure weput smiles on customer’s faces.
ey job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:• Communicating with customers via phone and email• Empathizing with and prioritizing customer needs• Upholding company values and respecting every customer• Resolving issues and setting appropriate expectations with customers• Clearly understanding and responding appropriately to the issues that customers present• Consistently composing grammatically correct, concise, and accurate written responses to customer issues• Approaching problems logically and with good judgment to ensure the appropriate customer outcome• Making quick and effective decisions on behalf of the customer• Working a flexible Full-Time (40+ hours per week) schedulePerforming the following tasks, with or without reasonable accommodation• Stand and walk as needed during shifts lasting up to 12 hours• Work in an environment where the noise level varies and can be loud (hearing protection may be provided)• Work in an environment where the temperature may vary due to outside weather conditions and may not be controlledA day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates.
As orders are dispatched anddelivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance.
Where a customer needsto reschedule a delivery, you’ll be informing our delivery partners.
Where you notice a delivery issue, you’ll get to work resolving it straight away, sothat our customers get a great experience every time without having to contact Amazon.
perating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart.
You’ll connect with ourcustomers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
bout the teamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Serviceteam.
We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness.
Ourgoal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently.
We support our self-service channels tooffer expert insights into our customers’ most complex issues.
ithin Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention.
The CS teamis always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.