CUSTOMER SERVICE TEAM LEADER JOB DETAILS | OVHCLOUD

Customer Service Team Leader M/F/X   Within your #OneTeam   You will be responsible for organizing and supporting your team in its day-to-day activities, in local physical presence and remote You will deploy and manage strategy for increasing your team's technical competences within the SMB support unit   Your main responsibilities.
Maintain the expected level of service and customer satisfaction, in line with defined SLA-SLO objectives Define team objectives, monitor individual and collective performances and determine action plans.
Develop your team’s talents through an individual career plan Report technical issues and anomalies to the various departments (Support-RUN Cust-RUN PU), contribute to incident/crisis management   Your future impact.
In 6 months.
You will actively participate in company projects and be a driving force behind continuous improvement (You will participate in the improvement of internal tools In 1 year.
You will define and manage various projects designed to improve service within support    .
Skills required.
Your mindset is customer-oriented, and you are able to empathize and listen to customer needs You have problem-solving skills You are a strong team player and able to collaborate effectively with internal teams You have strong communication skills, both written and verbal, to effectively engage with customers and internal teams You are fluent in English / Spanish   It’s a + You are fluent in French You experienced using of our internal CRM “Service now”   RECRUITMENT PROCESS 1.
Meeting within 2 to 4 weeks with our hiring officer.
Belén 2.
Interview with the manager.
Jérôme 3.
Possible meet & greet session with the team or a coworker Compte Épargne Temps (CET) Intéressement Plan d’Épargne de Groupe (PEG) Plan d’Épargne pour la Retraite Collectif (PERCO) Carte Ticket Restaurant RTT Mutuelle et prévoyance d’entreprise* Service d’accompagnement aux Risques-Psycho-Sociaux via une plateforme dédiée* Subventions sport & vacances * pour tous les membres d’un même foyer JOINING THE OVHcloud JOURNEY OVHcloud values the diversity of the people it hires and supports.
For us, diversity means fostering a work environment where individual differences are recognized, appreciated and respected, so as to develop each person's full potential and strengths.
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YOUR JOB Customer Service Team Leader M/F/X   Within your #OneTeam   You will be responsible for organizing and supporting your team in its day-to-day activities, in local physical presence and remote You will deploy and manage strategy for increasing your team's technical competences within the SMB support unit   Your main responsibilities.
Maintain the expected level of service and customer satisfaction, in line with defined SLA-SLO objectives Define team objectives, monitor individual and collective performances and determine action plans.
Develop your team’s talents through an individual career plan Report technical issues and anomalies to the various departments (Support-RUN Cust-RUN PU), contribute to incident/crisis management   Your future impact.
In 6 months.
You will actively participate in company projects and be a driving force behind continuous improvement (You will participate in the improvement of internal tools In 1 year.
You will define and manage various projects designed to improve service within support    .
Skills required.
Your mindset is customer-oriented, and you are able to empathize and listen to customer needs You have problem-solving skills You are a strong team player and able to collaborate effectively with internal teams You have strong communication skills, both written and verbal, to effectively engage with customers and internal teams You are fluent in English / Spanish   It’s a + You are fluent in French You experienced using of our internal CRM “Service now”