CUSTOMER SERVICE SUPERVISOR

Job Description BCS Automotive Interface Solutions offers great opportunities. It combines the experience of a long-standing automotive supplier, which has existed for almost 70 years and employs 3,500 people worldwide, with the exciting challenges of a new company, as it has recently become independent. The momentum of the automotive industry and the multinational team around the world creates a very interesting work environment. Maybe your future? - Do it! We're currently looking for an excited and talented Customer Service Supervisor to help us push our organization forward by helping us in the following areas: Manage and mentor the team members to achieve the company results and targets. Create plans, forecasts, and schedules aligned with customer requirements and demand. Monitor variances as customer demand increases/decreases both in the short and long term, aligning accordingly with Plant Production Planning to optimize cost and output. Monitor data input to any Material Requirements Planning (MRP) system or IT system for accuracy and resolve any issues as required. Monitor inventory levels against agreed target levels. Track inventory trends. Manage and follow up on Customer OTD Service Level, introducing corrective and improvement actions when needed. Work with Material Planning staff to resolve issues, update material schedules, and ensure supporting MRP systems reflect forecast and demand for products. Manage critical issues with customers if needed, involving TIER1/TIER2 supplier partners. Customer Service Supervisor manages and coordinates the team members and the related activities to ensure high customer service levels and satisfaction. He or she interfaces directly with the end customer, participates in escalations involving other departments based on needs, and works closely with the production team to coordinate and prioritize the production planning tasks transmitting customer demand. If you feel you're the right fit, please don't hesitate to apply! For this role, we're requiring the following experiences: Education: Engineering, Economics, or Supply Chain Degree. Relevant industry experience either in supply chain or logistics, ideally in the automotive or manufacturing environment. Good knowledge and understanding of a variety of manufacturing and automotive processes and components, and deep understanding of supply chain management. Proven IT knowledge and skills including advanced Excel skills. Strong SAP knowledge (possibly MM/SD or WH modules) is highly requested. Knowledge and experience of using ERP/MRP/MPS Systems. Excellent analytical, planning, and problem-solving skills. Ability to undertake complex analysis to create information and to interpret data and trends. Numerate with financial awareness and a full understanding of how failure impacts production and customer order fulfillment. Good communicator with the ability to form and maintain good relationships internally and externally. Results-oriented with the ability to plan and deliver against deadlines. Thank you for taking the time to consider us. We look forward to reviewing your application! Functional Area Operations Employee Type Full Time EEO Statement The policy of BCS Automotive Interface Solutions (BCS AIS) is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, religion, disability, sexual orientation, gender, civil status, family status, and member of the Traveller community. Additionally, BCS AIS is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .... In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. City Nichelino (Torino) Country Italy #J-18808-Ljbffr