CUSTOMER SERVICE - SERVICE ADMINISTRATION

Do you want to be part of creating a safer world?Without thinking about it, you meet us in your everyday life – at home, in transit and at work.
We are at the airport, where you commute, where you work, play and shop.
Diverse in our offering, our customer outreach and in our mindset, Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions.
If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation this is the opportunity for you.
Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.
bout the role.
e are looking for a Customer Service Specialist to join the team.
Our Customer Service team seeks to provide first-class service to our clients and this role is integral to fulfilling that promise! You will play a crucial role in supporting the service department's overall function by providing world-class service to our clients every day.
hat you will do.
ou will play a critical role in realizing both our ambition for exceptional customer care as well as driving our service growth.
ey responsibilities related to providing exceptional customer service and experience.
Generate accurate invoices and follow up on any outstanding payments from customers.
Processing of balances and active invoicing of service activities Issuing of labor orders to subcontractors and suppliers Become a knowledgeable expert in the company's products and services, keeping up with updates and changes.
Record and report recurring customer feedback and issues, ensuring that they are addressed appropriately and leverage customer feedback to gain insights that contribute to informed business decision-making Assist colleagues in handling challenging customer situations, providing support and guidance.
Monitor and manage customer feedback and satisfaction metrics to ensure a high level of customer satisfaction.
Build and maintain strong relationships with customers, fostering rapport and trust.
Complete any other reasonable tasks assigned by the company that align with the role, skills, and experience.
Key responsibilities related to contributing to our service growth:· Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell· Ensure that our customers moving from product warranty period to regular operations are introduced to our service offering and its benefits· Upsell contracts when non-contracted customers reach out to us for service support, as well as support identifying service opportunities from the existing customer base overall· Ensure that our service opportunities are systematically followed-up· Guarantee timely service contract renewal, supporting overall customer retention through exceptional customer service and experienceWhat you need to have:· Previous experience of working in customer facing role within a fast-paced environment.
Hospitality and Retail experience works really well for us.· Prior experience of working with key accounts· Experience within sales· Growth mindset· Solutions oriented· Excellent listening and communication skills· Relationship Management skills· Team Oriented· Excellent multi-tasking/attention to detail· Ability to remain calm under pressure· Excellent problem-solving skills· Excellent Microsoft office skillsWhat will make you stand out?· Interest in security and technology· Being able to connect instantly and build rapport easily· Proven track record of exceeding targets· Able to demonstrate you are obsessed with giving great service· Experience of working with ERP systems· Flexibility, sometimes things change and so will your priorities· Demonstrate excellence in executionWhy join us.
re you passionate about sustainability, innovation, safety and collaboration? Our employees have ideas on how to build a safer and more sustainable tomorrow and the drive and passion to realize them.
Our attention to societal trends, and our ability to translate these into business opportunities, alongside our dedication to customers, sustainability and digitalization have earned us a place among the leading companies in our industry.
We believe that building long-term relationships and integrity are keys to success.
Performance driven by a forward-thinking attitude, passionate teamwork, and the strong will to continuously learn.
If that describes you, we will gladly make way for your ambitions.
From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international and diverse and pro-active working environment.
Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.
At Gunnebo, we have a bigger mission, we are working For a Safer World.
Welcome with your application.
About Gunnebo Group.
he Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people, and to safely secure valuables.
Through our businesses Gunnebo Entrance Control and Gunnebo Safe Storage we offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking.
We operate worldwide through our employees, 25 country locations and 10 production facilities to serve customers in over 100 markets.
Together we create a safer world.
unnebo Entrance Control specializes in access control solutions enabling customers increased efficiency, safety and end-user experience.
Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a store, an entertainment area, an industrial area and public transport.
We shape the future of people flow management.