CUSTOMER SERVICE REPRESENTATIVE (LOT 4)

IPRS Group is one of the UK’s leading providers of private healthcare services to a diverse range of clients. Founded in 1995, the IPRS Group is comprised of 4 unique organisations each operating in a different sector, all driven with the same goal, providing quality services to improve the lives of the people who access our services. The IPRS Group is an award-winning employer, being names Best Employer in the Healthcare and Pharmaceuticals industry for our region along with being made a Platinum Employer. Our Head Office is based just outside of Ipswich, but we operate throughout the UK with the majority of our roles supported by remote working. As a Customer Service Representative you will be responsible for coordinating the day-to-day operations of customer appointments within the Assessment Centre, ensuring efficient management of sessions to optimise productivity of Health Professionals and support our clients. Your Main areas of responsibilities would include, but are not limited to: Overseeing and managing the day-to-day running of the administrative task of the assessment centre/reception Meeting and greeting customers across all assessment channels, face to face, telephone or video link and recording their attendance time on a bespoke computer system Liaising with both Clinical and non-clinical colleagues within the assessment centre and remotely to ensure efficient time management and smooth workflow progression Coordinating with other centres to ensure Health Professionals have adequate support and information To be successful in this role you will have proven experience of working in a customer service/reception environment and working as part of a multi-disciplinary team: Provide a welcoming and professional environment, ensuring a positive experience for all customers. Greet and confirm customer identities across various channels (face-to-face, phone video). Manage on-the-day appointments and conduct reminder and confirmation calls clients. You will also have knowledge of Of using various Microsoft Office programmes databases and a good working knowledge of Microsoft Office programmes and ability to learn computer programmes. SKILLS AND ABILITIES : Ability to communicate effectively with internal and external customers and provide excellent customer service. Ability to prioritise and meet relevant Key Performance Indicators and Service Level agreement in a demanding environment. Ability to work on own initiative in a proactive manner What We Offer: Salary: £23,400 Location: Colchester Assessment Centre Full time Hours: 37.5 Working Pattern: Monday to Friday 09:00 to 17:00 · 25 Days AL plus 8 bank holidays. · Hybrid working with flexible patterns to champion healthy work/life balance. · Protected CPD time and allowance to upskill and continuously develop your knowledge base. · A collaborative and dynamic work environment · Great opportunities for development and progression within PFAS including Clinical Coaching, Training Roles and Clinical Support Managers. · Scottish Widows Pension · Westfield Health cash plan · EAP Do you want to have a great impact and make a difference? Then don’t miss out – we want to hear from you! Apply directly or please feel free to reach out to our recruitment team for a confidential chat. We will consider applications from candidates who require a visa to work in the UK. As a Disability Confident Committed employer, at IPRS PFAS, we ensure our recruitment process is inclusive and accessible.