• Lavoro post
  • Carica CV
  • Accedi
Vedere l'offerta completa

CUSTOMER SERVICE ENGINEER

Descrizione dell'offerta di lavoro

HIREVO , la divisione specializzata nel settore Mechanical di Gi Group SpA, Agenzia per il Lavoro (Aut. Min. 26/11/04 Prot. N. 1101-SG), con un team di recruiter specializzato nella selezione di profili Tecnici Meccanici, ricerca per azienda cliente, operante nel settore della meccanica un: CUSTOMER SERVICE ENGINEER Team: Technical Office Location: Rivoli (TO) Main Responsibilities: REMOTE CLAIM MANAGEMENT Taking charge of claim notification. Understanding of customer report. Execution of traceability study. First hypotheses of root cause analysis remotely. Proposal of decision to support the customer, in agreement with the manager and sales office. Drafting of technical report / presentation containing the previous elements. CLAIM MANAGEMENT ON RETURNED PARTS FOR ANALYSIS Planning of analysis activities and reconditioning of returned material (MIC), in collaboration with production. Analysis/inspection of physical parts and observation of "findings". Root-cause analysis supported by production (testing department). Interaction with Licensor in the case of design improvement aspects. Drafting of technical report/presentation containing the previous elements. Proposal of support decision towards the customer, in agreement with the manager and sales office. Definition of reconditioning methods. Interfacing with Production for spares availability dates. Technical support for the economic quotation towards the customer. COMPILATION OF CLAIM LIST Coordinate with CS colleagues the detailed and precise compilation of the CLAIM LIST, both in the creation phase of the claim, and in the development and maintenance phase of the same. LESSON LEARNED Lesson Learned project management: Cross-functional team coordination for the definition of countermeasures/strengthening of product, process, controls. Monitoring of activity progress and reporting of stall phases. CLAIM MANAGEMENT MEETINGS Requirements: Good knowledge of English. Good knowledge of IT tools such as Outlook, Excel, PowerPoint. Good technical understanding: Reading drawings, details and assemblies. Basic knowledge of heat treatments and mechanical processes. Reading technical specifications. Reading test reports. Knowledge of Quality concepts: NCR, 8D Report, Temporary/Permanent solution. Basic knowledge of commercial concepts: Cost, Price, Margin, Negotiation. Availability for occasional travel. Accuracy in conducting the data collection. Problem-solving. Ability to relate directly with Customers (Foreign and Italian) and create intimacy. Teamwork. Quality oriented. Strategic thinking. Good management of work peaks. Proactiveness and initiative. #J-18808-Ljbffr
Vedere l'offerta completa

Dettagli dell'offerta

Azienda
  • Gi Group Spa
Località
  • Tutta l'Italia
Indirizzo
  • Imprecisato - Imprecisato
Data di pubblicazione
  • 24/12/2024
Data di scadenza
  • 24/03/2025
Come riconoscere le false offerte di lavoro
Customer service representative - german - milan
Majorel italy srl

Description for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... job responsibilities respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating to information and complaints......

Customer Service Representative - German - Milan
Majorel Italy srl

Description for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... job responsibilities respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating to information and......

Dutch Customer Service Representative for Majorel Italy
Majorel Italy srl

Are you also #driventogofurther? join us now! for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... description welcome to majorel! we are a leading customer experience multinational with over 82,000 professionals in 45 countries......

SERVICE ENGINEER HVAC
365 gradi srl

Per importante gruppo metalmeccanico operante nel mercato internazionale con sedi in italia e all'estero, ricerchiamo un/a service engineer hvac... la figura inserita, a seguito di un iniziale periodo di formazione e riportando direttamente al service manager, opererà nell'area post vendita estero occupandosi......

French Customer Service Representative for Majorel Italy
Majorel Italy srl

Description: for an important partner in the cosmetics industry, l’oréal group, we are looking for brilliant resources to be included as customer service employees... main activities: respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating......

Addetti/e customer service
Sup società cooperativa

Addetti/e customer service da inserire presso la sede di via tiburtina n... l'obiettivo è quello di avere risorse formate nella realizzazione di un customer service professionalmente cordiale e puntuale nella risoluzione dei quesiti posti... società specializzata in servizi post-vendita e assistenza......

Customer service representative for majorel italy - rome
Majorel italy srl

Together, we can further refine our digital service offerings to help the world’s leading brands operate with greater agility and adaptability to master their future... apply today! per un importante cliente nel settore automotive, siamo alla ricerca di brillanti risorse da inserire come addetti al......

Addetti/e Customer Service
sup società cooperativa

Addetti/e customer service da inserire presso la sede di roma, zona parco de' medici... l'obiettivo è quello di avere risorse formate nella realizzazione di un customer service professionalmente cordiale e puntuale nella risoluzione dei quesiti posti... società specializzata in servizi post-vendita......

Advanced Software Engineer Salesforce Service Cloud
Sincrono Formazione Srl

Ruolo ricoperto:-advanced software engineer salesforce service cloudcompetenze richieste:-salesforce service cloudseniority: + 5 annisede di lavoro: milano, roma e napoli: preferibile residenza su milano (on-site)impegno: full time dal lunedì al venerdìsi offre:contratto e retribuzione commisurata alla......

Customer service representative - majorel italy - rome
Majorel italy srl

Apply today! per un importante cliente nel settore banking/finance, siamo alla ricerca di brillanti risorse da inserire come addetti al customer service... together, we can further refine our digital service offerings to help the world’s leading brands operate with greater agility and adaptability to......