CUSTOMER SERVICE EMPLOYEE

Customer Service employee page is loaded Customer Service employee Apply locations Roermond Roermond - Delfstoffenweg (Office) Roermond - Konstruktieweg (Office) Roermond - Industrieweg (Office/Factory) time type Full time posted on Posted 2 Days Ago job requisition id R0029642 For our global technical sales division within ROCKWOOL, we are looking for an international Customer Service employee for 30 to 36 hours per week. Our customer service hubs for the European market are located in Netherlands (Roermond), Denmark (near Copenhagen), Italy (Milan), and France (Paris). At our location in Roermond, where our export customer service team is also located, we are looking for an experienced customer service employee to coordinate the German and Austrian market. Within this role, you represent Rockwool-TI and are a main point of contact for our German and Austrian customer base, ensuring customer needs and expectations are met in the best possible way, always with the best interest of the customer in mind. Because you operate in an international environment, a good command of the English language is just as important as fluency in the German language. Do you see a challenge in a position where you handle all tasks within the role of customer service from order to cash, including aftersales and complaints handling, and build a real relationship with our customers in an international environment? Then please respond to this challenging vacancy. What will you be doing? Providing advice, support, and after-sales services to our customers via email and phone; Implementing, processing, monitoring, and administratively handling customer orders in SAP; Aligning with the logistics and production departments on production and delivery times; Complaint handling including registration and internal follow-up; Where will you work? You will join our technical sales division, which specializes in insulation for customers worldwide in the process industry and the marine and offshore segment, currently orienting itself towards new (green) markets (think of substations at wind farms and CO2 storage at sea or solar power plants). Your workplace is in Roermond where another 18 direct colleagues from the technical sales division work. The other 70 colleagues with 20 different nationalities are spread around the globe. From Roermond, you and your colleagues will ensure that the requests for help from our international customers are dealt with properly, efficiently, and to the customer's satisfaction. The team does not evade complex issues either, and together we ensure a good solution. Working from home is possible for a maximum of one day a week. You report to the Customer Service Manager Europe, also located in Roermond, with whom you are in close contact. For more than 80 years, we have been the world market leader in making and selling stone wool solutions. Of course, we don't do this alone! We do it together with more than 12,000 ROCKWOOL colleagues worldwide, 1,200 of whom work at our Roermond site. Working at ROCKWOOL means working with security. As an employer that has been profitable for 30 years, this goes beyond a good salary and attractive conditions. At ROCKWOOL, you stand in your strengths, work in a robust environment on fantastic stone wool products, and we encourage you to make the most of your ambitions and interests. What do we require? Strong communicator and an excellent command of the English and German languages in word and writing is required. Dutch, French, and/or other languages are an advantage; A high degree of service orientation and maximum customer focus; Several years of work experience in a customer service environment; Good knowledge of SAP and experience in an international B2B environment is an advantage; You are available 30 to 36 hours a week; What do we offer? Besides a permanent contract from day one, a good basic salary , we offer attractive fringe benefits with a collective pension scheme , holiday allowance , travel allowance , and a 13th month . ROCKWOOL encourages a healthy lifestyle and vitality for our employees through our bicycle plan , home working policy , and offering discounts on your gym membership . You will receive 25 regular holidays and build up an additional 26 paid leave days (based on full-time employment), allowing plenty of time for relaxation alongside work. ROCKWOOL guarantees a good working atmosphere with an active staff association and of course, the opportunity to buy our own products at a reduced rate . This is how you apply We value diversity and therefore welcome all applications regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation, and identity. We look forward to receiving your application! Please respond via the application button, and we will be happy to engage with you. We will reply to your application as soon as possible. If you have any questions, please contact our Corporate Recruiter Mitchell Krause directly at +31 6 ... or email .... #J-18808-Ljbffr