CUSTOMER SERVICE ASSISTANT

Customer Service Representative Job Purpose.
Serves customers by providing product and service information; resolving product and service problems.
Customer Service Representative Job Duties.
Order entry and management for domestic and foreign customers Attracts potential customers by answering product and service questions; suggesting information about other products and services Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Assure all orders are administered accurately.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Be \"The Voice\" of the customer in the improvement of service levels within the organization.
Skills/Qualifications.
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Education and training.
High school, general education degree or equivalent.
Computer knowledges.
Familiarity with Windows, Microsoft outlook Language skills.
Fluent in Italian, English, knowledge of the German language is a plus Experience.
3+ years of experience in similar roles Watts Water is a global leader of quality water solutions for residential, industrial, municipal, and commercial settings.
Our family of brands offers some of the most varied product lines in the world, with world-class, water-related solutions focused on.
Drainage and Water Reuse HVAC and Hot Water Plumbing and Flow Control Water Quality and Rainwater Harvesting We are a $1.
billion global company, listed on the New York Stock Exchange (NYSE) with a presence in five (5) continents and twenty-four (24) countries, and an employee population that speaks over eighteen (18) languages.
As a people-first company, we prize enriching and caring for all who work here not only through words but through actions.
This includes executing our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected.
We are proud to be an organization that believes that a safer world is a more sustainable world – a belief that we proudly reflect in each of our technologies and solutions and our environmental and social commitments, such as our partnership with Planet Water Foundation.
Learn more about the Watts way, here.
Specialties Plumbing, HVAC, Water Quality, and Gas Headquarters Americas & Corporate Headquarters.
North Andover, Massachusetts, USA Asia-Pacific, Middle East & Africa (APMEA) Headquarters.
Shanghai, China Company Size About employees Website http://www.
atts.
om/ http://www.
attsindustries.
om/ http://www.
attsasia.
om/ Industry Machinery Founded