CUSTOMER SERVICE ADVISOR (OFFICE BASED)

IPRS Health are an award-winning provider of physiotherapy & mental health services, putting patients at the heart of everything we do, ensuring a smooth and successful journey to recovery. We work for a diverse range of clients, including the NHS with our services having a huge impact into improving the lives of thousands of people every year. IPRS Health are one of the UKs leading providers of physiotherapy and mental health services to a wide-range of clients across the United Kingdom. We pride ourselves on being a fantastic place to work and have recently, once again, been awarded Platinum Employer after winning Best Employer in the Health Industry at the 2023 Best Employer East Awards. IPRS Health are looking for a Customer Service Advisor to join our fast paced Customer Service team based in our newly built premises in Claydon IP6 0FU. We are looking for an individual who is friendly, displays an excellent telephone manner, hardworking and a real interest in Customer Service within our call centre environment. As a Customer Service Advisor for IPRS Health, you will be dealing with inbound & outbound calls alongside general administration tasks. On successful completion of your probation you will receive training from our in-house physiotherapy team on our bespoke triage model. This training will enhance your skills and allow you the opportunity to assist patients on their road to recovery. At IPRS we pride ourselves on supporting and developing our employees both professionally and personally. The successful candidate will be supported in this role with specific training, support and mentorship to ensure continual professional development and the opportunity to grow and further a career within IPRS Health. QUALIFICATIONS, TRAINING AND EXPERIENCE: GNVQ/NVQ Level 2 qualification or equivalent, or 4 GCSE/O level passes A-C or equivalent, including English and Maths; or A minimum of two years customer service experience (or have successfully completed a course with Contact Centre Professional) EXPERIENCE AND KNOWLEDGE: Experience of working in a customer service/contact centre environment Experience of dealing with medical professionals and patients Experience of using various Microsoft programmes and databases SKILLS AND ABILITIES: Clear and concise written and spoken communication skills, in particular a friendly telephone manner Attention to detail and the ability to record information accurately Ability to communicate effectively with internal and external customers and provide excellent customer service Ability to prioritise and meet relevant Key Performance Indicators in a demanding environment Ability to work on own initiative with minimal supervision in a proactive manner Team worker who is flexible and has a positive attitude to learning and self-development Colleagues are essential to IPRS Health, which is why we give so much in return for their hard work. In addition to a competitive salary, we offer a range of benefits, including: The position of Customer Service Advisor pays a salary: £23,795.20 (based on 40 hours per week) 8 hours per day between 0800 - 1830hrs Mon-Fri with occasional Saturday 8-1pm. Permanent position · Employee Assistance Programme including free confidential counselling · High-street discounts · 25 days’ annual leave plus 8 days’ bank holidays; increasing with completed years’ service & opportunity to purchase additional leave · Moving Day Leave · Membership of the Company pension scheme · Recruit a Friend bonus scheme – up to £1,500 · Environmental Initiatives · Westfield Health Cash Plan · Free Eye Tests every 2 years · Free annual Flu-Vaccination . Free on-site parking Successful applicants will undergo a telephone interview before attending a face to face interview at our Contact Centre in Claydon. As a Disability Confident Committed employer, at IPRS Health, we ensure our recruitment process is inclusive and accessible.