CUSTOMER SERVICE ADVISOR

The Agena Group was formed in 2019 as a UK based multi-disciplinary company. We specialise in parking and software solutions. Our mission is to disrupt industry norms, to innovate, and to provide professional, ethical, customer-focused services. We’re working hard to raise standards within the parking industry, and to promote regulatory compliance. We invest heavily in our people to provide them with opportunities for growth and development, with dedicated programmes designed to help our employees fulfil their true potential. Agena takes pride in the quality of solutions that we provide, the expert knowledge of our staff and the strong partnerships we have with our customers. We’re here to help you think differently about parking. Why not join us? What you’ll do As a Customer Service Advisor, you will join our customer service team working in a fast paced contact centre, assisting customers with parking permit solutions. This role is handling inbound phone calls and dealing with administration duties - so if you can give excellent service over the phone and in writing, we need you! Responsibilities and Duties · To be the first line of support for customer contact over the telephone and via email · To assist all our customers with resolution to their car parking permit queries · Provide exceptional customer service at all times · Ensure the quality of work is generated to the highest standard · Provide friendly and efficient customer service · Adhere the IPC Code of Practise at all times, along with internal policies and procedures Who you are · Experience within a fast paced, dynamic role · Customer service experience is essential - any background is welcome, for example retail, office, hospitality, care or leisure · Call centre experience is desirable but not essential · Organised and efficient with office administration - keeping our database up to date at all times and responding professionally to customers. This role is subject to the successful applicant undertaking a DBS check. Salary: £23,795.20 per annum. Location : Lancing. The office has free onsite parking, a kitchen facility and a smart casual dress code. Hours: Monday - Friday 9am - 5.30p Other information: · Our selection process is as follows: Application – Competency Based Interview · You must be able to legally live and work in the UK · The postholder will be required to travel to external meetings on occasion by most effective means available. Having a UK driving licence would be desirable. What we offer/ Benefits We know there’s more to life than work – that’s why when you join Agena, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more. · Incremental holiday increases to recognise long service · 2 volunteering days a year · Unlock your potential with our training, learning & development, and apprenticeship options throughout your career · Employee Assistance Programme - 24/7 confidential, independent and professional counselling · Cycle-to-work scheme · EV Charging points at office locations · Regular team/company socials · Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns. We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management. We are a Mindful Employer and are committed to supporting your mental health at work. The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact