• Lavoro post
  • Carica CV
  • Accedi
Vedere l'offerta completa

CUSTOMER SERVICE

Descrizione dell'offerta di lavoro

Founded in 2011 by a Colombian designer Edgardo Osorio, AQUAZZURA is a luxury footwear brand based in Florence. Striking the perfect balance between modern designs and impeccable craftsmanship, AQUAZZURA’s elegant, timeless styles for women of all ages are crafted with attention to detail and a focus on wearability. In the past nine years, AQUAZZURA has become available in over 58 countries within the top retailers of the world with boutiques in Florence, London, New York, Miami, Doha, Dubai, Milan, São Paulo, Capri Location: Sesto Fiorentino We are looking for a Customer Service person in our Headquarter in Sesto Fiorentino as Maternity replacement. At the top of responsibilities, you will build strong relationships with customers and ensure they are optimizing a product or service to receive the highest return on investment (ROI). Communicate with customers to meet needs and long-term goals, gather and deliver information between internal and external teams, track and optimize customer retention metrics. Responsibilities and general duties: Provide excellence in customer service, providing timely, personalized and effective service to all customers in accordance with the brand guidelines. Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs Liaise with the relevant teams to resolve promptly any customer service issues and ensure their satisfaction; Guarantee an excellent client experience with clienteling & CRM strategies aimed at customer conversion. Conduct weekly, quarterly and annual customer success reports to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and other Depts 1 year of experience in a similar role, preferably in the luxury industry (strong wholesale customer experience is essential); Bachelor’s degree or equivalent experience in customer support/success, sales, business development or account management. Excellent verbal and written skills in Italian and English, another language will be a plus. Accuracy and attention to details. Ability to prioritize tasks, and delivery results within short deadlines. Ability to work independently and take initiative; Strong commercial awareness. Excellent organizational and communication skills Positive attitude and ability to work in a team; Highly Proficient user of MS Office packages.
Vedere l'offerta completa

Dettagli dell'offerta

Azienda
  • AQUAZZURA
Località
  • Tutta l'Italia
Indirizzo
  • Imprecisato - Imprecisato
Data di pubblicazione
  • 08/11/2024
Data di scadenza
  • 06/02/2025
Come riconoscere le false offerte di lavoro
Customer service representative - german - milan
Majorel italy srl

Description for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... job responsibilities respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating to information and complaints......

Customer Service Representative - German - Milan
Majorel Italy srl

Description for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... job responsibilities respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating to information and......

Dutch Customer Service Representative for Majorel Italy
Majorel Italy srl

Are you also #driventogofurther? join us now! for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... description welcome to majorel! we are a leading customer experience multinational with over 82,000 professionals in 45 countries......

AiCademy: Dynamics 365 Customer Service
Agic technology

Prevediamo 2 settimane di formazione, utilizzando le soluzioni e le piattaforme di collaboration microsoft, che permetteranno di approfondire i principali processi aziendali e la conoscenza di microsoft dynamics 365 customer service... per l’aicademy dynamics 365 customer service ricerchiamo risorse......

French Customer Service Representative for Majorel Italy
Majorel Italy srl

Description: for an important partner in the cosmetics industry, l’oréal group, we are looking for brilliant resources to be included as customer service employees... main activities: respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating......

Addetti/e customer service
Sup società cooperativa

Addetti/e customer service da inserire presso la sede di via tiburtina n... l'obiettivo è quello di avere risorse formate nella realizzazione di un customer service professionalmente cordiale e puntuale nella risoluzione dei quesiti posti... società specializzata in servizi post-vendita e assistenza......

Customer service representative for majorel italy - rome
Majorel italy srl

Together, we can further refine our digital service offerings to help the world’s leading brands operate with greater agility and adaptability to master their future... apply today! per un importante cliente nel settore automotive, siamo alla ricerca di brillanti risorse da inserire come addetti al......

Addetti/e Customer Service
sup società cooperativa

Addetti/e customer service da inserire presso la sede di roma, zona parco de' medici... l'obiettivo è quello di avere risorse formate nella realizzazione di un customer service professionalmente cordiale e puntuale nella risoluzione dei quesiti posti... società specializzata in servizi post-vendita......

Customer service representative - majorel italy - rome
Majorel italy srl

Apply today! per un importante cliente nel settore banking/finance, siamo alla ricerca di brillanti risorse da inserire come addetti al customer service... together, we can further refine our digital service offerings to help the world’s leading brands operate with greater agility and adaptability to......

Customer Service Agent- in Portugal/ Greece
Cross Border Talents

At cross border talents we are recruiting customer service representatives for the german team to work across different locations: in portugal or greece... our clients are leading companies within customer experience journey! please be aware that in order to apply for this position, you should have an......