CUSTOMER SERVICE
Descrizione dell'offerta di lavoro
Key Obbjectives of the Job.
Supports and assures the Customer Service Team’s highly professional interactions with customers associated with their order processing, complaint registration, general management and information requirements.
responsabilità • To manage order receipt efficiently, prioritizing timely order processing and good customer interactions and relationships.
• Supports the order-to-cash process with excellence in order processing.
• Registers and processes orders in the ERP system received via, electronic mail, phone or through other contact with the customer or associate.
Ensures order processing is handled correct and in full, and is transferred to the transporters (logistics).
• Raises issues in delivery and/or invoices process with Supervisor.
• Acts as first level contact with for customers for quotations, answers to questions and in attempting to resolve complaints.
• Where appropriate make contact with agents and make necessary arrangements for delivery to a vessel • Obtains adequate customer and product knowledge to find solutions for customer needs (e.
.
additional and/or alternative products).
• Makes proposals for improvements on work processes.
• Completes registering / filing / archiving of customer service-related documentation.
• Assures cooperation between customer service and field sales force regarding administration of customers’ orders.
• Closely cooperates with the Logistics function to maintain consistency in approach towards customer service in the organization.
• Makes proposals for improvements on work processes.
• Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations esperienza 3 anni competenze Education, diplomas and professional permits • High school / University degree Experience • Experience in customer service department / facing customers Language Skills • Very Good English IT Skills • Strong IT literacy, especially in all Microsoft office applications.
Excel and outlook • SAP Knowledge Other Skills • Good networking skills with all stakeholders across a number of internal and external functions • Demonstrable experience of ability to work under pressure • Attention to detail and accuracy • Strong client-facing and communication skills • Problem- solving • Proactivity La ricerca è rivolta ai candidati ambosessi (L.).
Ti preghiamo di leggere l'informativa sulla privacy Randstad (https://www.
andstad.
t/privacy/) ai sensi dell'art.
13 del Regolamento (UE) sulla protezione dei dati (GDPR).
livello di studio Diploma scuola superiore o Qualifica professionale
Dettagli dell'offerta
- Imprecisato
- Imprecisato
- 19/10/2024
- 17/01/2025
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