CUSTOMER PROJECT SPECIALIST COORDINATOR
Descrizione dell'offerta di lavoro
With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort.
That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences Job Description The services coordinator is responsible for scheduling product related services for the EMEA ACE - services division.
The services coordinator works closely with the EMEA Reginal Services Managers on incoming region requests.
Requests are to be fulfilled in a timely and accurate manner and to ensure skill requirements and efforts required are matched to a resource’s skills, availability, location, and customer’s needs.
Additionally, the Services Coordinator must have a general understanding of Dynatrace Services offerings to ensure goals are achieved.
Qualifications Individual must be able to work efficiently in a fast-paced environment including flexibility.
Must be a self -starter who will identify problems and initiate corrective actions without specific direction from supervisor.
Proven ability to prioritize multiple, conflicting tasks with deadlines.
Possess conflict management skills and the ability to work in an organizational structure to determine when and who to ask for help as needed.
Ability to display a structured focus yet demonstrate agility and change direction as needed.
Excellent customer service skills.
Outstanding verbal and written communication skills in Italian English & Spanish would be a huge bonus.
Must be computer literate and have in depth experience of Microsoft Office, specifically with Excel.
Have experience with working in an IT services environment.
Additional Information Key Activities.
Organize the activities of Delivery Consultants to ensure billable utilization goals and service levels are met Complies with and ensures compliance to established business practices Analyze and plan work schedules to minimize distances traveled by the field work force Make changes to the planned work schedule in accordance with customer demands, priority levels, and capacity changes Monitor weekly time conformance from the Delivery Consultants to ensure weekly standard hours in preparation for monthly customer billing, utilisation, and revenue recognition Interface with internal and external customers to provide exceptional customer services Work closely with the customer and internal Delivery Managers to accommodate reschedules Guide the team on modifications to business practices, processes and/or procedures Ensure proper workflow and escalation processes are defined and met and identify best practices and/or coordination process gaps or areas for improvement, recommend and implement solutions Individual must be able to work efficiently in a fast-paced environment including flexibility.
Must be a self -starter who will identify problems and initiate corrective actions without specific direction from supervisor.
Proven ability to prioritize multiple, conflicting tasks with deadlines.
Possess conflict management skills and the ability to work in an organizational structure to determine when and who to ask for help as needed.
Ability to display a structured focus yet demonstrate agility and change direction as needed.
Excellent customer service skills.
Outstanding verbal and written communication skills in English, French, and preferably Spanish as well.
Must be computer literate and have in depth experience of Microsoft Office, specifically with Excel.
Have experience with working in an IT services environment.
Dettagli dell'offerta
- Imprecisato
- Tutta l'Italia
- Imprecisato - Imprecisato
- 22/10/2024
- 20/01/2025
Description for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... job responsibilities respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating to information and complaints......
Description for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... job responsibilities respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating to information and......
Description welcome to majorel! we are a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe... are you also #driventogofurther? join us now! for an important ecommerce customer, we are looking for brilliant resources to be included as customer......
Com/project/trio-it?/fill?id313=df032 weare currently looking for participants to join our onsite data collection project trio in rome, italy... position: data contributor project location: rome, italy(onsite, per scheduled appointment) engagement model: one-time task, task based apply link: https://dataforcecommunity......
Il project manager sarà inoltre responsabile della gestione del team di progetto, della facilitazione della comunicazione e della risoluzione dei conflitti... il project manager garantirà che i progetti vengano consegnati in tempo, nel rispetto del budget e con soddisfazione delle parti interessate......
Prevediamo 2 settimane di formazione, utilizzando le soluzioni e le piattaforme di collaboration microsoft, che permetteranno di approfondire i principali processi aziendali e la conoscenza di microsoft dynamics 365 customer service... per l’aicademy dynamics 365 customer service ricerchiamo risorse......
Description: for an important partner in the cosmetics industry, l’oréal group, we are looking for brilliant resources to be included as customer service employees... main activities: respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating......
Tender specialist la persona selezionata risponderà direttamente alla tender manager... com, innovativa società di ricerca e selezione del personale all’avanguardia per metodologia e infrastruttura tecnologica, è alla ricerca di: tender specialist il nostro cliente prt s... ) ed inserimento in piattaforma......
Formazione continua per affinare le tue competenze e fare un salto di qualità nel customer service... se hai un diploma di scuola superiore e una passione per il customer service, questa è la tua occasione... posizione: customer care luogo di lavoro: ancona tipologia contrattuale: full-time se ti entusiasma......
Per il nostro nuovo progetto cerchiamo docenti di project management, in particolare persone che possano portare in aula corsi itil... l’attività formativa prevede: supporto a discenti lavoratori in ambito project management supporto a discenti lavoratori al fine di fargli apprendere la metodologia......