CUSTOMER OPERATIONS SPECIALIST
Descrizione dell'offerta di lavoro
Our mission is to help European SMEs simplifying everyday financial management.
We want to empower entrepreneurs with better organised information, quicker bookkeeping and transparent access to great financial products, from payments to credit solutions.
We have worked with SMEs for years, we know their problems well and we solve them with data, technology and design.
Job description Sibill is seeking a Specialist to take care of Customer Operations.
He'll support customers in need of help and will play a key role in defining, testing and executing new processes to make customer support more effective.
The CS Specialist will be accountable for customers’ retention and satisfaction and will have to contribute to maximise the NPS of Sibill active customers.
It will ensure customers’ success on their journey with Sibill in a proactive and reactive manner, knowing when to act when help is needed.
The candidate will work on.
Reactively answer to customers in search of support or information on their Sibill account; Proactively preventing churn; Performing 1st level support intervention once customer’s issue has been identified (e.
.
open support tickets with our suppliers and ensure issues are solved in agreed times); Building and delivering excellent client relationships measured by Net Promoter Score; Supporting the Product team in identifying opportunities to improve the product with better and/or new features; Upselling new features to increase ARPU.
Job requirements 1-5 years of experience Excellent written and verbal communication skills in Italian and English Quantitative mindset; Drive complex issues through analysis and resolution; Thrive in working collaboratively and cross-functionally.
What we offer (Very) competitive salary; Flexible work policy; Meal voucher; Private Health Insurance; Yearly welfare budget.
Selection Process Interview with the hiring manager Interview with a Sibill team member Interview with the CEO of Sibill
Dettagli dell'offerta
- Sibill
- Tutta l'Italia
- Imprecisato - Imprecisato
- Imprecisato
- 24/10/2024
- 22/01/2025
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