CUSTOMER ONBOARDING SPECIALIST - DACH (GERMAN SPEAKER)

About Smartpricing We are Smartpricing, and we support small and medium-sized accommodation providers with solutions to help them fight back against the huge hotel chains. We started in 2020 by providing these companies with a dynamic pricing manager which can update room prices 100 times per day, and increase revenue by 30%. We were named one of Italy’s top start-ups in 2024, and are the fastest growing B2B SaaS company in the accommodation space in both revenue and number of clients. Today we are working with over 3000 companies in over 17 countries, and steadily growing. Yet, this is only the start of our journey. As we head into the 2025, we are looking to focus on internationalizing our reach further. We aim to keep our 100% growth rate up well into next year - this means we have a very exciting time ahead of us, and require to work with some of the best people the tech industry has. What Are We Looking For? At least 2 years of strong background in client onboarding, customer success, or a related role, preferably within the tech or SaaS industry. Ability to manage multiple onboarding projects simultaneously and prioritize tasks to meet deadlines. Excellent verbal and written communication skills. Ability to convey complex information in a clear and concise manner. Demonstrated ability to think critically and solve problems proactively. Experience in managing client relationships and addressing their needs effectively. Previous experience in the hospitality industry would be a big plus. German Speaker (must be fluent) Italian: Mother tongue English: C2 What do we offer? Work in a small and top-performing team that moves extremely fast where you are extremely important. Work without having to deal with jerks and ego-maniacs. The opportunity to join one of the best travel-tech sales teams in Europe. A place where your talent can blossom. An environment where mistakes are allowed – we make bold choices to achieve ambitious goals, learn from mistakes, and move forward. A place where your voice matters – meetings provide space for new ideas and projects, regardless of your role or seniority. Continuous growth – we challenge the status quo, renewing our sales processes and approaches to meet challenging goals. We have fun while working! We are easygoing people. Work with the best software out there to automate repetitive tasks and let you focus on customers and targets. Remote working with frequent opportunities to meet up. Fun and enriching experiences – unforgettable team-building events that go beyond the usual outings. Competitive salaries and bonuses – as a meritocratic team, we recognize talent and hard work, rewarding them appropriately. What Will You Do? We are seeking a dedicated and detail-oriented Onboarding Specialist to join our team. As an Onboarding Specialist, you will play a crucial role in ensuring a seamless and positive experience for our new clients as they begin their journey with Smartpricing. You will be responsible for guiding clients through the onboarding process, ensuring they understand our products, and helping them integrate our solutions into their business operations. Your goal is to set our clients up for success from day one. You will be responsible for: Managing the end-to-end onboarding process for new clients, including account setup, product configuration, and initial training. Ensure clients have a smooth and positive experience as they transition to Smartpricing's platform. Conducting personalized training sessions and webinars to educate clients on how to use Smartpricing's solutions effectively. Tailor training to meet the specific needs of each client, ensuring they fully understand the features and benefits of our products. Serving as the primary point of contact for new clients during the onboarding process. Address any questions or concerns they may have and provide timely and accurate solutions to ensure their satisfaction. Creating and maintaining onboarding documentation, guides, and resources to help clients navigate our platform. Continuously update materials based on feedback and product updates. Working closely with cross-functional teams, including Sales, Customer Success, and Product, to ensure a cohesive onboarding experience. Providing feedback to these teams based on client interactions to drive product improvements and enhancements. Before you apply If you're reading this, it means you're genuinely interested, and that excites us! Here's what you need to know: We're highly driven and set our goals higher than most, pushing boundaries others may deem impossible. We work much harder than most companies out there. Every day, we step out of our comfort zones, fueling rapid growth and learning, even though it might come with its stress. We hold ourselves and our team to the highest standards of excellence and culture. Should we feel that this role isn't the right match for you, for the benefit of both parties, we may need to part ways. We hope this sheds light on whether this could be your next adventure. If you believe it is, we warmly invite you to apply. Discover your full potential with us! #J-18808-Ljbffr