Vedere l'offerta completa

CUSTOMER EXPERIENCE MANAGER WEST&SOUTHERN EUROPE - MELIÀ HOTELS INTERNATIONAL

Descrizione dell'offerta di lavoro

Area: Customer Experience Location: Milano, IT “The world is yours with Meliá” Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family. Discover some of the benefits we offer: My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. MISSION : Enhance the reputation and positioning of regional hotels in the market as revenue drivers, supporting the Customer Experience Senior Manager in the vision of making the Brands and the Customer the focus of action of the different business areas. What will you have to do? Leads the Area Customer-Centric strategy by systematically extracting value from the Voice of the Customer: analysing preferences, reputation, market positioning and the impact of plans and investments, moving the organisation to higher levels of excellence and implementing the Customer Journey Map methodology. Regionalisation and implementation of brands in the different regions while ensuring brand integrity and speed in implementation throughout the region. Manages the alignment of the portfolio in the area to each brand, supporting rebranding, unbranding and investments to guarantee brand consistency. Represents brands in franchised hotels, conducting Brand Audits and validating action plans to achieve the objectives of the franchisee. Manages the opening, rebranding and disaffiliation processes for the area of Product, Attributes and Intangibles. Participate in certain strategic Brand Vision processes, providing a vision of the region, trends and competitors. Responsible for achieving annual objectives (quality tools) by hotel and brand in its Area. Proposes and implements action plans to achieve financial and non-financial objectives in each business unit to achieve the levels defined in the customer experience. Coordinates the implementation of brand standards in each of the hotels in its Area. Communicates and coordinates the implementation of Brand Manuals (Identity, Signage, Attributes, Operations and Guides) in hotels in the Area. Coordinates and ensures that each of the hotels in the area have developed SOPs according to brand guidelines. Validates the business-unit action plans to achieve brand objectives with regard to Mystery Guests. Communicates and coordinates the implementation and acquisition of OS&E for brands in each of the hotels. Manages the correct start-up of attributes and products in opening processes based on the briefing agreed in the project. Leads the rebranding process at the product level in all areas to bring projects to the desired positioning. Supports the correct implementation in business units of Brand Management Guidelines. Ensures compliance with budgets in the area with the Business units. What we are looking for: Previous experience in a similar role managing the Customer Experience departments of several hotels simultaneously. Degree in Tourism & Hospitality. Fluency in English and Italian; the knowledge of another language would be a plus. At Meliá we are all VIP Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity , avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is " Towards a sustainable future, from a responsible present. " Thanks to all our collaborators, we make it possible. If you want to be “ Very Inspiring People ”, follow us on: #J-18808-Ljbffr
Vedere l'offerta completa

Dettagli dell'offerta

Azienda
  • Melia Hotels International SA
Località
  • Tutta l'Italia
Indirizzo
  • Imprecisato - Imprecisato
Data di pubblicazione
  • 23/12/2024
Data di scadenza
  • 23/03/2025
Dutch Customer Service Representative for Majorel Italy
Majorel Italy srl

Description welcome to majorel! we are a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe... above all, enjoy the experience of working with this highly prestigious brand l’oréal group!... are you also #driventogofurther? join us now! for an......

Customer service representative - german - milan
Majorel italy srl

Description for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... job responsibilities respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating to information and complaints......

Customer Service Representative - German - Milan
Majorel Italy srl

Description for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... job responsibilities respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating to information and......

French Customer Service Representative for Majorel Italy
Majorel Italy srl

Above all, enjoy the experience of working with this highly prestigious brand l’oréal group!... description: for an important partner in the cosmetics industry, l’oréal group, we are looking for brilliant resources to be included as customer service employees... main activities: respond to customer......

Aftersales service manager industrial vehicles (m/f)
Baumann sideloaders srl

• resolve customer disputes to ensure fair value for the customer and company... • maintain industry leading levels of customer satisfaction... requisiti di lavoro qualifications/requirements • experience in heavy equipment, mining or electrical/mechanical engineering... • prepare customer repair estimates......

Customer Service Agent- in Portugal/ Greece
Cross Border Talents

Our clients are leading companies within customer experience journey! please be aware that in order to apply for this position, you should have an eu passport / id!your role:engaging with customers:interact seamlessly with italian-speaking customers, ensuring inquiries are addressed with excellence and......

Project Manager Multi-Channel E-commerce
Selley

Experience with task management systems like click up... if you believe you have the necessary skills and experience for this position, please send us your resume and a cover letter... we are expanding rapidly into other european and pan-european marketplaces, and we're currently seeking a project manager......

Customer care
Sweetty

Formazione continua per affinare le tue competenze e fare un salto di qualità nel customer service... se hai un diploma di scuola superiore e una passione per il customer service, questa è la tua occasione... posizione: customer care luogo di lavoro: ancona tipologia contrattuale: full-time se ti entusiasma......

Project manager idraulico
Adami & associati selezione del personale

Posizione: project manager settore: costruzioni e installazioni località: [lombardia] descrizione del lavoro: la figura del project manager avrà la responsabilità di gestire in autonomia cantieri con un budget di circa 2 milioni di euro... 13 gdpr 679/16)... certificazioni o formazione specifica nel......

Hr manager
Adami & associati selezione del personale

Descrizione del lavoro: stiamo cercando un/a hr manager qualificato/a ed energico/a... fornire consulenza e supporto ai dipendenti e ai manager su questioni hr, risoluzione di conflitti e sviluppo delle competenze... come candidarsi: se ritieni di avere l'esperienza e le competenze necessarie per guidare......